Get Free Agent Scorecard for Zendesk

Monitor and root cause your Customer Support agents' performance. Look into 50+ real-time metrics and free QA with Kaizo for Zendesk

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Zendesk marketplace
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Upgrade Zendesk reports with Kaizo!

50+ personal real-time metrics to track individual agent performance
Heatmap to track agents’ Zendesk working hours excluding breaks
Incident drill-ins and notes to check clients' request and provide feedback

Ditch your spreadsheets and upgrade Zendesk dashboards with Kaizo

Gain insights and provide feedback without leaving your Zendesk

Measure progress and improve Zendesk CSAT

Loved by Customer Support Teams

The Kaizo App really helps understand what our agents are doing. We not only see what each agent does, but we can also improve them on this, which can help upgrade our whole CS team. Its Quality Assurance tool and Agent Scorecard really make a difference. Great effort!
Bram Greijmans
Business Operations Specialist SendCloud
The Kaizo has enabled us to see in real-time how engaged our agents are and helped us to monitor their productivity. This has lead to us being able to identify where agents need additional help, improving the quality of our tickets and to our customers! The app allows our management team to proactively see data quicker than other ZenDesk reporting, making it easier to manage agents both internally and remotely. Definitely worth a download!
Mike Miner
The Kaizo made sure I could throw all of our Excel-sheets in the 'trashcan'. It has already saved me a lot of time and will save me even more in the future. I also really like the look-and-feel, it's a well-thought-out app.
Ingmar Lodewijk
Quality Officer

Quality Assurance rating

In addition to Agent Scorecard, you will get our QA rating tool

Customized QA rating to improve your service quality

free access

Instant feedback and real-time coaching

free access

Ready to boost your Customer Service?