EvaluAgent is a customer support platform that provides automated performance tracking and analytics to help customer service teams identify areas for improvement, set performance benchmarks,
Over two-thirds of individuals expect more from customer service now than they did three to five years ago, a recent report has found. This means
We’ve talked to hundreds of support professionals to understand what they’re doing in 2023 to step up their customer service game. This is a list
The world of customer service management is transitioning to automation. AI now automatically does almost everything for you — from rating or analyzing tickets to
Customer service is currently going through its second technological revolution: moving towards AI and a strong reliance on automation. All this is happening for agents,
[It’s all things AI over here!] Lean in closer, folks! We’ve got some juicy gossip straight from the Kaizo Village! There’s a flurry of excitement
Pathlight is a conversation intelligence platform designed to energize and motivate customer-facing teams, driving them to exceed performance expectations. It provides real-time data analysis, communication
Do you know what a customer does before contacting your agents? 81% of customers try to find a solution to their problems by themselves. That’s
Tymeshift has only the basic features you need to better organize your customer support team’s time and generate accurate staffing forecasts. The tool was recently
You might already be using popular customer service metrics like the NPS or CSAT scores, but they just don’t seem to give you a complete
You’re probably here because you’re looking for the best solution to help you improve agent performance and engagement. But did you know your next customer
If you’re still trying to improve quality assurance in a call center manually or maybe you’re just planning on scaling your customer support efforts, it’s
Not using either? We’ll let you know as soon as we can support your help desk solution.
