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2021: The year of agent empowerment

#supportheroes

In 2021, Kaizo will be striving for the empowerment of our industry's #supportheroes. Customer support agents.

Through a number of creative initiatives, we hope to make their voices heard. Celebrating, enabling, and learning from their experiences to help create engaging & impactful digital workplaces around the world.

  • #supporthero

  • of agents claimed they would consider leaving their company because of a lack of recognition

    19%

  • of millennial agents are planning on leaving their job due to a lack of development opportunities

    44%

It's time for  change

Over the past decade, the importance of customer support as a business function has finally been recognized. Yet, there still remains an absence of empowerment for the agents that make this service possible.

 

What is agent empowerment?

It is the recognition and autonomy given to agents to allow them to accelerate at their jobs both in terms of performance but also happiness and engagement. Without this customer support teams can’t flourish.

How we do it

We use the power of real-time data, AI and gamification to enable teams to be more informed, engaged, and productive in their digital work environment.

  • Real-time insights accelerate proactive performance improvement
  • Scalable AI guides team’s towards making a data-driven impact on their company
  • Gamification creates an engaging & motivating digital work environment
  • Ticket events processed

    2B

  • Ticket metrics processed daily

    60M

  • Support heroes on our platform

    10K

Named on  list of Top 25 machine learning startups to watch in 2020

#1 gamification app on Zendesk marketplace

200% growth in 2020

Customers in 82 countries

Trusted by the world's leading customer support teams

30%

increase of Tickets Solved

50%

of time saved on assessment

15%

increase in agent productivity

We are hiring

We're a team of 20+ ambitious Ninjas. We doubled the size of our team in the last 10 months and are looking for more strong-minded people to join us on our–– journey!