“Kaizo is an essential part in getting that awareness and finding root causes for areas that we can improve, and then trying to improve on that. ”
Dirk SoetekouwDirector of Customer Care EMEA at Foot Locker
"The plan of action is something we missed before Kaizo. We now have the agendas and those performance insights. We can really delve into the data and put something in place to say: this is where we’re going to go, this is where you need help."
Noreen McDaidCustomer Service Manager at END.
"We’ve scaled our QA process from rating 3-5 tickets each week per agent to reviewing more than 5,000 conversations every month"
Melanie LangeHead of Customer Communications Operations Excellence at Marley Spoon
"The advantage of working with Kaizo is that we now have a clear view on our global achievements and quality results"
Michelle SchmidtCustomer Service Quality Assurance & Training Officer at GAMING1
"I can’t imagine my life without Kaizo. it’s a must-have for a Customer Service Team Lead"
Alexei FilipovichCustomer Support Team Lead at Capital.com
Strictly Necessary Cookies
Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.