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Quality Assurance

The Ultimate Handbook for Customer Service Quality Assurance

During busy times, like holiday periods or backlog, QA is often the first thing to go — especially if you’re still managing QA manually on spreadsheets. We’ve worked with leading customer support experts to compile a definitive handbook of tips and best practices for implementing an efficient QA process that facilitates high-quality service year-round and improves customer retention.

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customer service qa handbook

Interviews with customer support professionals from leading companies including:

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