Privacy Policy

1. Introduction

This Privacy Policy applies to personal data collected, processed and stored by Ticketless Operations B.V., having its registered office at Singel 542, 1017 AZ Amsterdam, the Netherlands (“Ticketless”).

Ticketless provides a performance management system that enables you to store, analyze, review and evaluate the day-to-day interactions between your employees and your customers, by connecting via an API your third-party customer communication platform account to a Ticketless account (“Service”). The Services enables you to improve the overall performance of your customer service department, as well as the individual performance of your employees towards your customers. The Service is accessible via the website ticketless.ai (“Website”).

We recommend you to read this Privacy Policy so that you understand the approach towards the use of your personal data, gathered through the Website or mobile application. By clicking “I accept”, you indicate that you have read and understood this Privacy Policy and that you agree to be bound by them. If you do not agree to this Privacy Policy, please do not use the Service in any way or otherwise provide us with your personal data.

2. What personal data do we collect?

In this Privacy Policy “personal data” means any information that (alone or when used in combination with other information within Ticketless’ control) can be used to identify, locate or contact an individual. For example a name, address, telephone number and email address, but also an IP address.

We collect personal data from a variety of sources, such as:

Information we collect directly from you

This is the personal data you submit to us when using our Website and Service. For example, when you sign up to receive a newsletter, create an account and upload information in the Ticketless performance management system. This type of information may include your name, postal address, e-mail address, user name, telephone number, age, date of birth, gender, user generated content, post and other content you submit by using our Website and Service and any other information you provide voluntarily to us.

You are required to create an account in order to be able to access the Service. In order to create an account you must provide a user name and password. Ticketless does not divulge user names or passwords to any external individuals or organisations. Ticketless’ employees may have access to such information only on a need-to-know basis.

You can sign up to receive our newsletter, e-books, whitepapers and other gated content via the Website. We can measure if the newsletters are opened and which links are clicked on, unless this is blocked by you. If you do not wish to receive the newsletter any longer, you can use the unsubscribe link in every newsletter.

Information we collect from your use of our Website

We may use cookies and similar technologies to collect information when you visit our Website and use our Services. This type of information may include your type of browser or device, details of the web pages you have viewed, links you clicked on, your IP address and sites clicked on before coming to our Website.

Information we collect from other sources

We may collect information from other sources if you have given permission for that information to be shared. For example information from public databases and marketing companies. The aforementioned processing of personal data may also be based on legitimate interests of Ticketless.

3. How do we use this personal data?

We will collect personal data from you only where we have your consent to do so, where we need the personal data to perform a contract with you and provide the Service, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal data from you or may otherwise need the personal data to protect your vital interests or those of another person.

The following purposes are examples of how we may use the personal data we collect:

-Provide you with the Service you request from us;
-Send you an invoice for the use of our Service;
-Resolve consumer and/or other Service related issues;
-Anticipate and resolve problems with any Service supplied to you;
-Improve your customer experience on our Website and in our application;
-Do research and analysis to maintain, protect, develop and improve our networks and Service;
-Communicate regularly with you to inform you about service updates, content, special offers and advertisements that may be of interest to you;
-Store your preferences for future interactions and communications from us;
-Create external marketing & analytics reports;
-Prevent illegal activities, suspected fraud and potential threats to our network;
-Analyse the characteristics of our customers at an aggregated level and customer utilization of our Service in order to understand customer and market needs, to improve our existing Service, to design new services and for business development;
-Assist in the prevention and investigation of illegal activities and violation of our Terms and Conditions.

4. Will we share your personal data with other parties?

We may disclose your personal data to third parties if needed to provide the services available on the Website, which third parties will process your personal data in conformance with this Privacy Policy.

We may also disclose your personal data:
-To our affiliates or subsidiaries.
-If we are legally entitled or required to do so (for example, if required to do so by legal proceedings or for the purposes of detection and prevention of fraud and other crime or as part of a security audit).
-When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others.
-If we sell a business or part of a business to another company than the transfer of ownership could include the transfer of your personal data directly related to that business to the purchasing company. We would require from the purchasing company to treat your personal data in accordance with this Privacy Policy.
-To third party data processors. We authorize these processors to use the personal data only as necessary to assist Ticketless in providing the Service. We require these processors to sign a data processing agreement to safeguard the privacy and security of any personal data that they process on our behalf.
-To any other third party with your prior permission to do so.
Your personal data may be transferred, stored and processed in the Netherlands or any other country in which Ticketless (or its affiliates, subcontractors or agents) maintain facilities. This may include transfer to countries with lower data protection standards than your country of residence. By using our Service, you consent to any transfer, storing or processing of personal data outside of your country of residence and outside the European Economic Area (“EEA”). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

5. How do we protect the personal data?

The collection, use and disclosure of personal data collected through the Service is safeguarded by technological and organisational security measures with the objective to protect the personal data against loss, misuse and unauthorised access, alteration, disclosure or destruction. In particular: (i) we encrypt many of our services using SSL (ii) we review our information collection, storage and processing practices, from time to time to guard our systems against unauthorized access, and (iii) we restrict access to personal data to our employees and all other parties we work with, who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations. The measures are continually improved in line with technological developments.

We will not retain your personal data for a period longer than necessary to fulfil the purposes for which it was collected for, unless we have to keep it for legitimate business, tax or legal purposes.

6. Your privacy rights

You are entitled to know whether we hold personal data about you and, if we do, to have a copy of that information. Furthermore, you can request us to access, correct, update, delete or restrict the processing of your personal data in our records and/or inform us about any misuse of your personal data. You also have the right to data portability and the right to withdraw your consent at any time.
You can opt-out of continued information collection by our application by completely cancelling the subscription for the Customer.

7. Special information for parents

We understand the importance of protecting children’s privacy and do not intend for Service to be used by anyone under the age of 16. If you are under 16 years old and you wish to use our Website in any way which requires you to submit your personal data, please get your parent or legal guardian to do so on your behalf.
If you are a parent or legal guardian and believe we may have collected personal data about a child, please contact us as described in this Privacy Policy.

8. Links to other websites and third-party customer communication platform

Our Website may contain links to other websites. Please note that we are not responsible for the privacy practices of other websites.

To use the Service you should connect via an API your third-party customer communication platform account to a Ticketless account. While we try to choose integration partners that share our standards for privacy, their services and privacy practices are outside our control and not covered by this Privacy Policy.
This Privacy Policy applies solely to personal data processed in connection with the use of our Service.

9. Changes of the Privacy Policy

The Privacy Policy may be changed from time to time. Please check our Privacy Policy frequently and take note of any changes.

The new Privacy Policy will be effective immediately upon posting. By continuing to use Service, you agree to be bound by the revised Privacy Policy.

This Privacy Policy was last updated on 8.01.2020.

10. Law and Jurisdiction

This Privacy Policy shall only be governed and construed in accordance with the laws of the Netherlands. All disputes arising out of or in connection with these Terms shall be exclusively submitted to a competent court in the Netherlands.

11. How can you contact us?

If you have any questions or concerns about this Privacy Policy or your privacy, you can contact us at hello@ticketless.ai.
Any complaints about the processing of personal data can be submitted to the Dutch Data Protection Authority. You can find more information about filing a complaint on the website of the Dutch Data

Protection Authority (https://autoriteitpersoonsgegevens.nl/nl).