Ticketless provides a performance management system that enables you to store, analyze, review and evaluate the day-to-day interactions between your employees and your customers, by connecting via an API your third-party customer communication platform account to a Ticketless account (“Service”). The Services enables you to improve the overall performance of your customer service department, as well as the individual performance of your employees towards your customers. The Service is accessible via the website ticketless.ai (“Website”).
2. What personal data do we collect?
We collect personal data from a variety of sources, such as:
Information we collect directly from you
This is the personal data you submit to us when using our Website and Service. For example, when you sign up to receive a newsletter, create an account and upload information in the Ticketless performance management system. This type of information may include your name, postal address, e-mail address, user name, telephone number, age, date of birth, gender, user generated content, post and other content you submit by using our Website and Service and any other information you provide voluntarily to us.
You are required to create an account in order to be able to access the Service. In order to create an account you must provide a user name and password. Ticketless does not divulge user names or passwords to any external individuals or organisations. Ticketless’ employees may have access to such information only on a need-to-know basis.
You can sign up to receive our newsletter, e-books, whitepapers and other gated content via the Website. We can measure if the newsletters are opened and which links are clicked on, unless this is blocked by you. If you do not wish to receive the newsletter any longer, you can use the unsubscribe link in every newsletter.
Information we collect from your use of our Website
Information we collect from other sources
We may collect information from other sources if you have given permission for that information to be shared. For example information from public databases and marketing companies. The aforementioned processing of personal data may also be based on legitimate interests of Ticketless.
3. How do we use this personal data?
We will collect personal data from you only where we have your consent to do so, where we need the personal data to perform a contract with you and provide the Service, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal data from you or may otherwise need the personal data to protect your vital interests or those of another person.
The following purposes are examples of how we may use the personal data we collect:
-Provide you with the Service you request from us;
-Send you an invoice for the use of our Service;
-Resolve consumer and/or other Service related issues;
-Anticipate and resolve problems with any Service supplied to you;
-Improve your customer experience on our Website and in our application;
-Do research and analysis to maintain, protect, develop and improve our networks and Service;
-Communicate regularly with you to inform you about service updates, content, special offers and advertisements that may be of interest to you;
-Store your preferences for future interactions and communications from us;
-Create external marketing & analytics reports;
-Prevent illegal activities, suspected fraud and potential threats to our network;
-Analyse the characteristics of our customers at an aggregated level and customer utilization of our Service in order to understand customer and market needs, to improve our existing Service, to design new services and for business development;
-Assist in the prevention and investigation of illegal activities and violation of our Terms and Conditions.
4. Will we share your personal data with other parties?
We may also disclose your personal data:
-To our affiliates or subsidiaries.
-If we are legally entitled or required to do so (for example, if required to do so by legal proceedings or for the purposes of detection and prevention of fraud and other crime or as part of a security audit).
-When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others.
-To third party data processors. We authorize these processors to use the personal data only as necessary to assist Ticketless in providing the Service. We require these processors to sign a data processing agreement to safeguard the privacy and security of any personal data that they process on our behalf.
-To any other third party with your prior permission to do so.
5. How do we protect the personal data?
The collection, use and disclosure of personal data collected through the Service is safeguarded by technological and organisational security measures with the objective to protect the personal data against loss, misuse and unauthorised access, alteration, disclosure or destruction. In particular: (i) we encrypt many of our services using SSL (ii) we review our information collection, storage and processing practices, from time to time to guard our systems against unauthorized access, and (iii) we restrict access to personal data to our employees and all other parties we work with, who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations. The measures are continually improved in line with technological developments.
We will not retain your personal data for a period longer than necessary to fulfil the purposes for which it was collected for, unless we have to keep it for legitimate business, tax or legal purposes.
6. Your privacy rights
You are entitled to know whether we hold personal data about you and, if we do, to have a copy of that information. Furthermore, you can request us to access, correct, update, delete or restrict the processing of your personal data in our records and/or inform us about any misuse of your personal data. You also have the right to data portability and the right to withdraw your consent at any time.
You can opt-out of continued information collection by our application by completely cancelling the subscription for the Customer.
7. Special information for parents
We understand the importance of protecting children’s privacy and do not intend for Service to be used by anyone under the age of 16. If you are under 16 years old and you wish to use our Website in any way which requires you to submit your personal data, please get your parent or legal guardian to do so on your behalf.
8. Links to other websites and third-party customer communication platform
Our Website may contain links to other websites. Please note that we are not responsible for the privacy practices of other websites.
10. Law and Jurisdiction
11. How can you contact us?
Any complaints about the processing of personal data can be submitted to the Dutch Data Protection Authority. You can find more information about filing a complaint on the website of the Dutch Data
Protection Authority (https://autoriteitpersoonsgegevens.nl/nl).