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Customer Service E-books

Interviews, research and best practices from world leaders in customer support. No sales pitches, just unique insights we collect from your peers to help you provide better customer service.

Customer Support Agent Empowerment Report

This report provides groundbreaking insights into the minds of the world’s support heroes. We hope this helps you better understand what your agents require to succeed and in turn, develop healthier, more productive customer service teams.

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Quality Assurance Handbook

How and when should you implement customer service quality assurance in your support team? In this handbook, we’ll look at what customer service QA is, why it’s important, how to scale your processes, and more.

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Scaling Success

How 10 of Europe's fastest-growing startups overcame the challenges of scaling and took their customer service to another level

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Operational Efficiency

The leading customer service experts in the e-commerce industry share their tips and best practices for boosting operational efficiency in peak and low periods.

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Interviews with customer support professionals from leading companies, including: