Meet Samurai, your AI-powered support warrior!
Samurai is all things AI.
It cuts manual labor, eliminates manager headaches, and makes customer support a breeze.
Samurai equips support leaders with a suite of powerful AI-driven features that seamlessly blend with existing workflows. It helps you monitor, evaluate, coach, and motivate customer support teams in a matter of seconds!
70,000+ users worldwide. Join now.
AI-powered Quality Assurance
-> Auto QA: rate 100% of tickets in real time
-> Instantly detect issues by analyzing root causes
-> Easily spot low customer and agent sentiments
-> Automatically see critical tickets for review
Automated ticket analysis
-> Sort tickets by Sentiment & Empathy
-> AI-filter tickets based on any criteria
-> Skip call listening with accurate call transcripts
-> Skim GPT summaries of calls & conversations
AI-driven Workforce Engagement
-> Leverage AI-generated goals to drive motivation
-> Analyze performance to pinpoint knowledge gaps
-> Use Sentiment-based Missions for focused growth
-> Track goal progress and celebrate successes
-> Use in-app rewards to recognize top achievers
