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Stop copying metrics to spreadsheets and upgrade your Zendesk dashboards
Use automated insights to plan your agents' workload and manage resources in peak times
Get an instant, detailed overview of your team's performance without leaving Zendesk
Lead team performance from one screen
Track individual agent performance
Plan team capacity wisely
Understand the data behind each metric
The plan of action is something we missed before Kaizo. We now have the agendas and those performance insights. We can really delve into the data and put something in place to say: this is where we’re going to go, this is where you need help.
When we have a heavy backlog, it’s super important to be able to quickly overview how our team is performing. With Team Scorecard we can track our comments per hour in real-time and use this for data-driven forecasting
With Kaizo we increased our output by 30% in just a few months, and have cut our First Reply Time by 50%.
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