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Hot off the press! Grab your '5 customer service email templates + PRO tips' for free now 🚀

Data-driven insights at your fingertips

Get accurate data, track progress, pinpoint outliers, give feedback, streamline capacity planning. No spreadsheets involved. All in real-time.

2 min out-of-the-box install & full integration into

90+ ratings on
 marketplace

Start today for FREE, no credit card required

Save hours of your time

Stop copying metrics to spreadsheets and upgrade your Zendesk dashboards

Enjoy data-driven forecasting

Use automated insights to plan your agents' workload and manage resources in peak times

Monitor team performance

Get an instant, detailed overview of your team's performance without leaving Zendesk

Lead team performance from one screen

  • Real-time metrics in your timezone & downloadable reports
  • Comparisons of your agents' results across teams
  • Totals & averages to predict progress

Track individual agent performance

  • 50+ real-time metrics
  • Multiple contact channels
  • Report export function

Plan team capacity wisely

  • Heatmap to track agents’ Zendesk working hours
  • Highlight patterns of productivity

Understand the data behind each metric

  • Incident drill-ins filtered by time and teams
  • Notes to provide immediate feedback
  • Ticket results organised by value to easily spot issues that need your attention

The plan of action is something we missed before Kaizo. We now have the agendas and those performance insights. We can really delve into the data and put something in place to say: this is where we’re going to go, this is where you need help.

Noreen McDaid
Customer Service Manager at

When we have a heavy backlog, it’s super important to be able to quickly overview how our team is performing. With Team Scorecard we can track our comments per hour in real-time and use this for data-driven forecasting

Petra Hageman
Former Head of Customer Service at

With Kaizo we increased our output by 30% in just a few months, and have cut our First Reply Time by 50%.

Daliela Healy
Operations Manager at

Increase team productivity and efficiency with data-driven decisions