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Team insights at a glance

Track progress, pinpoint outliers, streamline capacity planning. All in real-time.

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2 min out-of-the-box install & full integration into

80+ ratings on
 marketplace

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Manage your support team from one single control center

  • Evaluate team performance
  • Track individual agent performance
  • Drill-in for more insights

Save hours of your time

Stop copying metrics to spreadsheets and upgrade your Zendesk dashboards

Enjoy data-driven forecasting

Use automated insights to plan your agents' workload and manage resources in peak times

Monitor team performance

Get an instant, detailed overview of your team's performance without leaving Zendesk

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Manage team performance from a single screen

  • Real-time metrics in your timezone
  • Comparisons of your agents' results across teams
  • Totals & averages to predict progress
  • Downloadable reports with a single click

Track individual agent performance

  • 50+ real-time metrics
  • Multiple contact channels
  • Report export function

Plan team capacity wisely

Heatmap to track agents’ Zendesk working hours and highlight patterns of productivity

Understand the data behind each metric

  • Incident drill-ins filtered by time and teams
  • Notes to provide immediate feedback
  • Ticket results organised by value to easily spot issues that need your attention

Team Scorecard saves me 3-4 hours every week on metrics analysis. Now I can spend this time improving my second line team’s operational processes 

Ingmar Lodewijk
Quality Officer at

When we have a heavy backlog, it’s super important to be able to quickly overview how our team is performing. With Team Scorecard we can track our comments per hour in real-time and use this for data-driven forecasting

Petra Hageman
Former Head of Customer Service at

With Kaizo we increased our output by 30% in just a few months, and have cut our First Reply Time by 50%.

Daliela Healy
Operations Manager at

Ready to take your customer support to the next level??

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