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Say goodbye to reporting headaches

Unlock AI-powered real-time insights for agile decision-making. Stay ahead of the game, optimize strategies, and drive remarkable results.

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Streamline performance analysis

-> Gain valuable insights into performance trends, easily spotting exceptional performers and agents needing guidance

-> Check individual agent scorecards to go deeper into their performance and track progress over time.

-> Drill down into performance data to uncover specific insights, enabling targeted coaching and support.

Make data-driven decisions

-> Access all relevant performance data in one centralized location for informed decision-making and strategic planning.

-> Review performance on different time frames, such as daily, weekly, or monthly, to identify patterns, trends, and areas of focus.

-> Filter performance results by support channels, allowing for targeted assessment and optimization.

Leverage enhanced visibility

-> Leave notes for agents directly within the scorecard, streamlining communication and fostering effective feedback loops.

-> Engage in timely discussions and provide feedback to agents while reviewing their performance, facilitating continuous improvement.

-> Gain a holistic view of agent performance metrics and compare them to team averages, identifying strengths and areas for development.

Kaizo Support Hero Award 2023

Nominate the best support people you know to win an award!