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The plan of action is something we missed before Kaizo. We now have the agendas and those performance insights. We can really delve into the data and put something in place to say: this is where we’re going to go, this is where you need help.
When we have a heavy backlog, it’s super important to be able to quickly overview how our team is performing. With Kaizo, we can track our comments per hour in real-time and use this for data-driven forecasting
The variety of features in Kaizo increased our team’s monitoring capabilities significantly to such a degree that we automated and doubled the effectiveness of several day to day processes. The layout made it easy for the management teams to provide vital feedback to our agents, thus improving their personal and team performance. The “Arena” section is definitely a favourite tool, which boosted our agent’s competitive spirit and aspiration for greater results. In a nutshell - lots of data, useful details and an intuitive interface.
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