Integration
Kaizo is a Zendesk partner. Authenticate, define a scorecard, and AutoPilot scores every Zendesk conversation against your own criteria, including the ones Zendesk's AI agents handle.
Live in days, not a connector project
Trusted by global support teams
Setup
Kaizo pulls conversations straight from Zendesk. There is no connector to build and nobody re-keys a ticket into a QA tool.
Beyond ratings
Zendesk reports volume and speed. Kaizo adds the quality layer on top: what was actually said, whether it met your standard, and what to coach as a result.
50%
less QA time
“Our tickets can be long and complex. AI has been a life-saver in our experience.”
SteelSeries
75%
faster resolution
“Kaizo is an essential part of finding the root causes of areas we need to improve, then improving on that.”
Foot Locker
Set-up
There is no connector to build. Most of the work is writing the scorecard, and you only do that once.
Authenticate Kaizo with your Zendesk account. Kaizo reads conversations from Zendesk, so your agents keep working where they already work and nobody re-keys a ticket.
Write the criteria in your own words and connect your knowledge base so the AI understands your product. Test the scoring against your past ratings before it goes live.
AutoPilot scores each conversation against your criteria when it resolves, including the ones Zendesk's AI agents handle, and attaches a comment that explains the score to the ticket.
Going further: how to QA Zendesk AI agents, why QA belongs in the Zendesk ticket view, and the Zendesk Marketplace apps support teams add next to it. Two teams that built their support on Zendesk: Foot Locker Europe and SteelSeries.
FAQ
No. Kaizo reads from Zendesk; your agents keep working exactly where they already work.
Days. Authenticate, define your criteria, and AutoPilot begins scoring immediately.
Kaizo works alongside Zendesk Support. Talk to us if your setup is unusual and we will be straight about fit.
Yes. AutoPilot scores every Zendesk conversation against your own criteria, including the ones Zendesk's AI agents handle, and each score comes with a comment that explains it.
Yes. You can scope which queues, channels or teams AutoPilot scores. Where a queue needs a person's judgement, Auto QA pre-fills the criteria and drafts the feedback for a reviewer to edit and approve.
Yes. You test the AI against your historical ratings first, so you can see where it agrees with your team and where it does not, and adjust the criteria until it matches.
We will connect to a sample of your real conversations and score them against your own criteria.
Trusted by global support teams
