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Effortless QA that goes beyond ratings

Leverage real-time data and performance insights for your agents to deliver better quality. Fully integrated into Zendesk.

2 min out-of-the-box install & full integration into

90+ ratings on
 marketplace

Start today for FREE, no credit card required

Boost your service quality by 11% within the first 3 months

  • Streamline quality assurance for your customer service in real time
  • Ditch spreadsheets and save 5+ hours per week
  • Scale your QA – review  conversations across your in-house or remote teams

Get a holistic view of your quality assurance

  • No siloed data. See productivity and quality assurance metrics dashboard side by side 
  • Track & compare your team performance and zoom into agents' individual scorecards
  • Pinpoint issues beforehand to facilitate team improvement

Customize and integrate your quality assurance

  • Customise the review criteria for your team
  • Leave notes to provide real-time quality feedback and coaching
  • Simplify Zendesk quality assurance with smart notifications 

The plan of action is something we missed before Kaizo. We now have the agendas and those performance insights. We can really delve into the data and put something in place to say: this is where we’re going to go, this is where you need help.

Noreen McDaid
Customer Service Manager at

When we have a heavy backlog, it’s super important to be able to quickly overview how our team is performing. With Kaizo, we can track our comments per hour in real-time and use this for data-driven forecasting

Petra Hageman
Former Head of Customer Service at

The variety of features in Kaizo increased our team’s monitoring capabilities significantly to such a degree that we automated and doubled the effectiveness of several day to day processes. The layout made it easy for the management teams to provide vital feedback to our agents, thus improving their personal and team performance. The “Arena” section is definitely a favourite tool, which boosted our agent’s competitive spirit and aspiration for greater results. In a nutshell - lots of data, useful details and an intuitive interface.

Anton Valchev
Head of Client Relations

Boost your quality assurance processes with Kaizo