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In the past, we would have a meeting with someone and set objectives, but we lacked that visibility Kaizo offers and it was difficult to keep track of the objectives. The team that we've got at the moment is one of the best customer support teams we have ever had.
When we have a heavy backlog, it’s super important to be able to quickly overview how our team is performing. With Kaizo, we can track our comments per hour in real-time and use this for data-driven forecasting
With Kaizo we increased our output by 30% in just a few months, and have cut our First Reply Time by 50%.
The “Arena” section is definitely a favourite tool, which boosted our agent’s competitive spirit and aspiration for greater results. In a nutshell - lots of data, useful details and an intuitive interface.
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