The customer support blog

Building a culture of agent engagement: 7 lessons from industry leaders

May 16 8 mins

Zendesk integrations: Best tools for large support teams in 2023

May 11 5 mins

How to lead the pack: Best practices from customer service leadership experts

Apr 11 10 mins

Big teams, bigger impact: 7 strategies for successfully scaling customer support

Apr 7 7 mins

What’s new in call center management in 2023? -Trends and predictions

Mar 31 8 mins

5 best solutions to customer service challenges in big support teams 

Mar 22 5 mins

Customer experience metrics to watch in 2023 (+ How to calculate them)

Mar 15 7 mins

A complete guide to effectively managing remote agents

Mar 9 6 mins

From chaos to calm: 10 call center tips for managing large teams with confidence

Mar 1 6 mins

The Excel Trap: How to avoid inefficiency in agent management

Feb 16 9 mins

Agent experience sub-par? We know 5 ways to improve it  

Feb 2 9 mins

How to set up a QA Scorecard?

Jan 26 9 mins

How to (actually) do customer support quality assurance in 2023

Jan 26 12 mins

Why automated reporting is the solution your call center needs

Dec 1 8 mins

How to use negative customer feedback to improve customer satisfaction

Nov 23 13 mins

How to do service quality assurance in a team of 50+ agents

Nov 9 12 mins

What does the online customer want?

Oct 19 13 mins

The service culture of tomorrow — are you doing it right?

Feb 14 16 mins

Customer happiness explained: what does it take to make a happy customer?

Oct 12 14 mins

Call center burnout: defusing the office time bomb

Sep 20 7 mins

30 best customer service books to read in 2023

Dec 21 24 mins

Customer retention: 7 expert-backed strategies [Updated for 2022]

Aug 31 8 mins

How to boost call center productivity in a recession

Dec 9 13 mins

Outsmart customer service understaffing before it kills your CSAT

Jan 17 17 mins

Less is more: how to build the right customer service mindset

Aug 12 8 mins

The real meaning behind “customer first”

Jul 21 8 mins

20+ crucial customer service employee engagement statistics

Jun 29 10 mins

Why we don’t store your customers’ personal data

Jun 22 6 mins

The science behind customer service motivation

Dec 1 8 mins

How to build proactive customer service from scratch

Dec 12 15 mins

How to manage customer dissatisfaction and what causes it

May 19 9 mins

Customer success vs customer experience — the real difference

May 13 6 mins

Customer operations: support your support for happy customers

Feb 14 11 mins

Customer obsession explained from top to bottom

Apr 12 8 mins

Customer intelligence will build your business — here’s why

Apr 1

How to improve customer experience

Dec 5 10 mins

How to improve your customer service process

Mar 18 8 mins

Customer Service Efficiency:  E-Commerce Guide + Tips from Industry Leaders

Mar 7 13 mins

Top 9 chat metrics and ways to improve them

Dec 13 15 mins

VIDEO: How to coach agents for better performance outcomes with Loom, END., and Trading 212

Feb 25 4 mins

How to build a coaching culture

Feb 23 8 mins

9 best customer service software for 2023 + tips to find ‘the one’

Oct 25 10 mins

How to improve call center agent performance through coaching

Feb 11 8 mins

What makes an effective performance management process in 2022 and beyond

Aug 18 8 mins

Everything you need to know about customer service coaching

Aug 16 7 mins

Kaizo guide to coaching teams for better performance outcomes

Dec 21 5 mins

VIDEO: Developing Agents’ Careers Amid the COVID-19 Pandemic with Sparkle Joy, Deel, Rocket, and HomeDeco

Dec 20 2 mins

VIDEO: Supporting Agents in a Remote/Hybrid Work Environment with Ticketswap, Reply.io, Illuminate Education, and Tiqets

Dec 13 3 mins

Why empathy unlocks great customer service

Mar 18 7 mins

VIDEO: Forecasting support team capacity amid the holiday season with Ekster, SendCloud, PastBook & VanMoof

Nov 30 4 mins

12 simple strategies to improve your customer satisfaction (CSAT)

Mar 6 11 mins

The importance of customer satisfaction (+ stats to prove it)

Nov 2 8 mins

14+ tips for rewarding employees for great customer service

Apr 22 8 mins

The ultimate guide to measuring customer satisfaction [infographic]

Dec 22 7 mins

15 essential strategies to improve customer service performance in 2022

Feb 3 9 mins

12 essential customer service metrics & KPIs + how to apply them

Apr 28 7 mins

Customer service goals: how to achieve them in 2022 + SMART examples

Apr 20

How to give call center quality feedback that works [with examples]

Apr 21 8 mins

How to set up a quality assurance framework for your call center

Apr 29 6 mins

17 unique ways to improve quality assurance in a call center in 2022

Jan 14 8 mins

How to pick the perfect call center quality assurance software

Mar 29 6 mins

Customer service quality assurance checklist [template]

Apr 19 4 mins

How to use bad customer service reviews to your advantage

Jan 19 7 mins

Get performance insights at a glance with Team Scorecard

Oct 28 5 mins

Operational efficiency: The ultimate guide for E-commerce support managers

Jul 21 10 mins

Managing an omnichannel strategy in times of crisis with Pitzi & TOTVS

Aug 4 5 mins

What is the purpose of quality assurance in a call center?

Feb 13 9 mins

VIDEO: Maintaining service levels/ fighting backlog in peak periods with Miro & Picnic

Jul 8 3 mins

How Kaizo can help keep your service levels high during peak times & fight backlog

Jul 5 6 mins

VIDEO: Scaling in-house & outsourced customer support with Monese and ex- Klarna

Jun 18 5 mins

Outsourcing vs In-house: How Kaizo can help you scale your customer support team

Jun 17 7 mins

Improving remote customer support with Aktie Now, Webmotors and Grupo ZAP

Jun 15 4 mins

Why customer support agents need to set their own goals

Jun 10 5 mins

Building a career in customer support with MOVO, Gamehouse & Keller Williams

May 28 5 mins

How Kaizo can help you develop a successful career in customer support

May 27 6 mins

7 Zendesk Marketplace apps to boost your customer service performance

May 25 5 mins

INDUSTRY SNAPSHOT: Miro’s customer support team are showing the tech industry how to scale

May 18 7 mins

A 3-step guide to reducing your team’s customer contact rate

Aug 12 6 mins

VIDEO: Building a strong product feedback loop with Revolut & Swapfiets

May 5 5 mins

How Credit Repair Cloud boosted their tickets solved by 30% with Kaizo

Apr 15 4 mins

12 things we do at Kaizo to boost engagement while working remotely

Apr 6 4 mins

Kaizo raises $3 million seed round

Mar 26 5 mins

13 tips from customer support managers on how to manage your remote team

Apr 17 5 mins

Ticketless is now Kaizo!

Mar 17 3 mins

How to improve employee retention in your customer support [Infographic]

Dec 8 4 mins

Customer Service, Artificial Intelligence and Gamification walk into a bar

Sep 6 3 min read

Customer Service: Outsourcing vs In house

Nov 25 5 mins

Ticketless Accepted into STATION F

Nov 1 2 mins

We asked 5 customer support managers how they stay productive working in a startup

Oct 7 4 mins

A 5-step guide to provide personalized customer support

Oct 7

10 customer service blogs you need to be reading

Oct 7

5 customer service email templates guaranteed to improve your CSAT

Oct 7 5 mins

Why Internal Quality Rating is the tool you should be using

Oct 7

Why a high first reply time isn’t always a bad thing

Oct 7 4 mins

5 ways to instantly improve your customer support team performance

Sep 6 4 min read

Making the most of a tech conference

Sep 6 4 min read