The customer support blog

Ideas, tips and case studies for customer support performance heroes

A 3-step guide to reducing your team’s customer contact rate

May 12 6 mins
Cutting your customer contact rate is the most proactive way for a team to scale and increase its operational capacity. This article will cover 3-steps you can implement in your support team to effectively cut your customer contact rate.

Kaizo raises $3 million seed round

Mar 26 5 mins
Today we announce a $3 million seed round led by Gradient Ventures, Google’s AI-focused venture fund, and Partech, with participation from several angel investors.

Customer Service: Outsourcing vs In house

Nov 25 5 mins
It’s the David & Goliath battle of the customer service world: in house vs outsourcing. Whilst there are many in support of outsourcing and just as many for an in house approach, the question still remains: Which is the right way to go?

Ticketless Accepted into STATION F

Nov 1 2 mins
We are excited to announce that Ticketless has been accepted into the Zendesk for Startups incubation program. Together with two other young startups, Greenfly.ai and True AI, we have been selected to join STATION F, the world’s biggest startup campus in Paris as of November 2019.

10 Customer Service Blogs You Need To Be Reading

Oct 7
Blogs are the perfect way to sharpen your mind and keep up to date with trends, theory, and practice in the customer service industry. They will answer your ‘what if’s’ and ‘how come’s’ or questions you may be too embarrassed to ask your team.