The customer support blog

Ideas, tips and case studies for customer support performance heroes

Kaizo raises $3 million seed round

Mar 26 5 mins
Today we announce a $3 million seed round led by Gradient Ventures, Google’s AI-focused venture fund, and Partech, with participation from several angel investors.

Customer Service: Outsourcing vs In house

Nov 25 5 mins
It’s the David & Goliath battle of the customer service world: in house vs outsourcing. Whilst there are many in support of outsourcing and just as many for an in house approach, the question still remains: Which is the right way to go?

Ticketless Accepted into STATION F

Nov 1 2 mins
We are excited to announce that Ticketless has been accepted into the Zendesk for Startups incubation program. Together with two other young startups, and True AI, we have been selected to join STATION F, the world’s biggest startup campus in Paris as of November 2019.

10 Customer Service Blogs You Need To Be Reading

Oct 7
Blogs are the perfect way to sharpen your mind and keep up to date with trends, theory, and practice in the customer service industry. They will answer your ‘what if’s’ and ‘how come’s’ or questions you may be too embarrassed to ask your team.

Why a High First Reply Time Isn’t Always a Bad Thing

Oct 7 4 mins
Companies everywhere treat this metric as the holy grail of KPI’s when it comes to increasing customer satisfaction (CSAT). Although, this begs the question, are we too focused on the satisfaction of the customer? If so at what cost?