Performance coaching
Kaizo guide to coaching teams for better performance outcomes
Coaching is the new management. It is management, leadership, and training all in one. At the end of the day, being a customer support lead
Coaching is the new management. It is management, leadership, and training all in one. At the end of the day, being a customer support lead
It’s no secret that when it comes to employee retention, customer support as an industry is near the bottom of the pack. Why? The stress
On Thursday 30th July, we held our sixth virtual meetup- and second in the Portuguese language- on behalf of our online customer support community Global
As an industry, e-commerce is subject to a rollercoaster of high volume peaks and quiet trough periods. Much like any chaotic amusement ride, most of
How can I scale my customer support operations whilst maintaining my team’s productivity, performance level, service quality… oh, and keep it all within budget? For
Whilst the primary aim for any support team is to accomplish their company goals as a team, this is only possible if customer support representatives
The industry of customer support has changed dramatically over the last 20 years. The stigma around it as an interim job that is merely a
The shifts of consumer behavior in the current social climate are having diverse effects on a wide range of industries worldwide and customer support teams
Like any business operation, the success of working remotely as a team consists of a three-stage lifecycle. Enablement: Providing the tools and resources to allow
A far too familiar screen for most of us. The online meeting room has become a symbol of our current social climate and the effect
It’s the David & Goliath battle of the customer service world: in house vs outsourcing. Whether you’re working in a service-oriented startup or a product-based
This year we had a booth at TNW — The Next Web technology festival that takes place every year in Amsterdam. Since 2006 it has
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