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Team & Culture

Expert advice, proven techniques, and inspiring
stories for high-performing support teams

customer service performance coaching with kaizo

Kaizo guide to coaching teams for better performance outcomes

December 21, 2021

Employee retention in customer support

How to improve employee retention in your customer support [Infographic]

December 8, 2021

Managing an omnichannel strategy

Managing an omnichannel strategy in times of crisis with Pitzi & TOTVS

August 4, 2020

E-commerce customer support guide

Operational efficiency: The ultimate guide for E-commerce support managers

July 21, 2020

Outsourcing vs Inhouse customer support

Outsourcing vs In-house: How Kaizo can help you scale your customer support team

June 17, 2020

Customer support goal setting

Why customer support agents need to set their own goals

June 10, 2020

How Kaizo can help you develop a successful career in customer support

May 27, 2020

Scaling customer support with Miro

INDUSTRY SNAPSHOT: Miro’s customer support team are showing the tech industry how to scale

May 18, 2020

Managing a remote customer support team

13 tips from customer support managers on how to manage your remote team

April 17, 2020

Remote employee engagement at Kaizo

12 things we do at Kaizo to boost engagement while working remotely

April 6, 2020

Customer Service: Outsourcing vs In house

Customer Service: Outsourcing vs In house

November 25, 2019

Kaizo at TNW conference

Making the most of a tech conference

September 6, 2019