Which plan is right for me?

30-day free trial

Team Size

Team Size

Growth

$20 per user/month

Professional

Price on request

Enterprise

Price on request

“Kaizo is a great app that can really help not only managers with performance management, but also agents to own their own success. Kaizo is very forward-thinking — you’re always coming up with new ideas but are also open to feedback. Kaizo is a great partner to work with.”

Pamela Delahunt

Senior Manager of Customer Care

Growth

Professional

Enterprise

Quality Assurance

Highly customizable QA scorecards

Advanced ticket selection funnel

QA CSV data export

QA Insights with root cause & trend analysis

QA rating in Zendesk quick access toolbar

Unlimited QA scorecards

Samurai (beta)

Highly customizable QA scorecards

Empathy-based Missions

Empathy & sentiment ticket filtering

Conversation summary

AI Missions for automated goal setting

Performance Insights

Team & individual performance reports

Metric drill-ins

Performance visibility for agents

Performance CSV data export

Customizable performance scorecards

Performance Coaching

Team & individual performance reports

Coaching Cards for guided agent growth

1:1 meetings scheduling

Missions for goal tracking

Missions tracking in Zendesk toolbar

General

Team & individual performance reports

Zendesk notifications

Support for light agents in Zendesk

Dedicated Customer Success

Custom user roles

Custom contracts

Live training with Customer Success

Security reviews

Product roadmap influence

Direct access to Technical team

“Kaizo is an essential part in getting that awareness and finding root causes for areas that we can improve, and then trying to improve on that. ”

"The plan of action is something we missed before Kaizo. We now have the agendas and those performance insights. We can really delve into the data and put something in place to say: this is where we’re going to go, this is where you need help."

"We’ve scaled our QA process from rating 3-5 tickets each week per agent to reviewing more than 5,000 conversations every month"

"The advantage of working with Kaizo is that we now have a clear view on our global achievements and quality results"

"I can’t imagine my life without Kaizo. it’s a must-have for a Customer Service Team Lead"