Monitor and improve individual agent performance

  • Agent Scorecard — 50+ real-time individual metrics
  • Customisable, Zendesk integrated QA rating
  • Heatmap to track activity without breaks
  • Incident drill-ins to root cause
  • Gamified agent training with basic point system
  • Team overview of goals & accomplishments
  • Weekly goal-setting, skill building and avatar levelling


$ 29 per agent/per month

Advanced team management and agent development

  • Everything in the Starter plan
  • Team Scorecard with real-time team metrics
  • Advanced QA rating with team functions & analytics
  • Comparisons of agents' results across teams
  • Customized reports
  • Trends analysis, team totals & averages
  • Gamified agent training with custom point system
  • Bad ratings/Re-opens challenge



Additional control, custom security, and personal support for teams of 70+ 

  • Everything in the Pro plan
  • Custom missions
  • 24/7 support
  • Personal team onboarding
  • Dynamic points setup
  • Allocated seating
  • Platform customization
Agent Scorecard: 50+ real-time individual metrics
Team Scorecard with team metrics
Standard QA rating
Customized QA rating (with custom criteria)
Activity heatmap to track performance without breaks
Incident Drill-in to root cause
3 month access to historic data
Unlimited access to historic data
Personal agents' training space
Agents' skills development
Weekly goals
Levelling with personal avatar
Agent personal assessment week
Gamified Basic Point System
Gamified Custom Point System
Customized team overview of goals accomplishment
Custom roles & permissions
Custom teams
Bad ratings & reopens challenge
Team totals & averages
Performance trends analysis
Data export (from the Agent Scorecards and the Team Scorecard)
Customized reports by teams, channels, metrics & QA, dates & timezones
Comparisons of agents results across teams
Allocated seating
Custom Missions
24/7 Support
Platform Customization
Personal Team Onboarding
Dynamic Points Setup

Ready to start?