Holiday giveaway! Download Kaizo now and get a free lifetime subscription to the Team Scorecard!

Pricing

Starter
$ 0 per agent/per month
$ 0 per agent/per month
For monitoring and improving individual agent performance
  • HOLIDAY GIVEAWAY: Team Scorecard with real-time team metrics

  • Agent Scorecard — 50+ real-time individual metrics

  • Customizable, fully Zendesk integrated QA rating

  • Heatmap to track activity without breaks

  • Incident drill-ins to root cause

  • Gamified agent training with Basic Point system

  • Team overview of goals accomplishment

  • Weekly goal-setting, skill building and avatar levelling

Pro
$ 34 per agent/per month
$ 29 per agent/per month
For advanced team management and agent development
  • Everything in the Starter

  • Team Scorecard with real-time team metrics

  • Advanced QA rating with team functions & analytics

  • Comparisons of agents' results across teams

  • Customized reports

  • Trends analysis, teams' totals & averages

  • Gamified agent training with Custom Point system

  • Bad ratings/Re-opens challenge

Enterprise
Custom
Custom
For organizations with 70+ agents that need additional control, custom security, and support
  • Everything in Pro

  • Custom missions

  • 24/7 support

  • Personal team onboarding

  • Dynamic points setup

  • Allocated seating

  • Platform customization

“I love it! Not only, because our Customer Communications Experts love it too as it created, a previously unseen, fun component in their everyday work. The CC Experts are challenged and develop their skills further through the medium of game. Moreover, the Kaizo can be customized in accordance to respective company KPIs. Also, it is an excellent tool to track and measure performance on individual as well as on team level.“
Melanie Lange
Service Delivery Manager
"The Kaizo has enabled us to see in real-time how engaged our agents are and helped us to monitor their productivity. This has lead to us being able to identify where agents need additional help, improving the quality of our tickets and to our customers! The app allows our management team to proactively see data quicker than other ZenDesk reporting, making it easier to manage agents both internally and remotely. Definitely worth a download!"
Mike Miner
JustPark
"The Kaizo made sure I could throw all of our Excel-sheets in the 'trashcan'. It has already saved me a lot of time and will save me even more in the future. I also really like the look-and-feel, it's a well-thought-out app."
Ingmar Lodewijk
Quality Officer
Features
Starter
Pro
Enterprise
Agent Scorecard: 50+ real-time individual metrics
Team Scorecard with team metrics
Standard QA rating
Customized QA rating (with custom criteria)
Activity heatmap to track performance without breaks
Incident Drill-in to root cause
3 month access to historic data
Unlimited access to historic data
Personal agents' training space
Agents' skills development
Weekly goals
Levelling with personal avatar
Agent personal assessment week
Gamified Basic Point System
Gamified Custom Point System
Customized team overview of goals accomplishment
Custom roles & permissions
Custom teams
Bad ratings & reopens challenge
Team totals & averages
Performance trends analysis
Data export (from the Agent Scorecards and the Team Scorecard)
Customized reports by teams, channels, metrics & QA, dates & timezones
Comparisons of agents results across teams
Allocated seating
Custom Missions
24/7 Support
Platform Customization
Personal Team Onboarding
Dynamic Points Setup
Features
Agent Scorecard: 50+ real-time individual metrics
Starter
Pro
Enterprise
Team Scorecard with team metrics
Starter
Pro
Enterprise
Standard QA rating
Starter
Pro
Enterprise
Customized QA rating (with custom criteria)
Starter
Pro
Enterprise
Activity heatmap to track performance without breaks
Starter
Pro
Enterprise
Incident Drill-in to root cause
Starter
Pro
Enterprise
3 month access to historic data
Starter
Pro
Enterprise
Unlimited access to historic data
Starter
Pro
Enterprise
Personal agents' training space
Starter
Pro
Enterprise
Agents' skills development
Starter
Pro
Enterprise
Weekly goals
Starter
Pro
Enterprise
Levelling with personal avatar
Starter
Pro
Enterprise
Agent personal assessment week
Starter
Pro
Enterprise
Gamified Basic Point System
Starter
Pro
Enterprise
Gamified Custom Point System
Starter
Pro
Enterprise
Customized team overview of goals accomplishment
Starter
Pro
Enterprise
Custom roles & permissions
Starter
Pro
Enterprise
Custom teams
Starter
Pro
Enterprise
Bad ratings & reopens challenge
Starter
Pro
Enterprise
Team totals & averages
Starter
Pro
Enterprise
Performance trends analysis
Starter
Pro
Enterprise
Data export (from the Agent Scorecards and the Team Scorecard)
Starter
Pro
Enterprise
Customized reports by teams, channels, metrics & QA, dates & timezones
Starter
Pro
Enterprise
Comparisons of agents results across teams
Starter
Pro
Enterprise
Allocated seating
Starter
Pro
Enterprise
Custom Missions
Starter
Pro
Enterprise
24/7 Support
Starter
Pro
Enterprise
Platform Customization
Starter
Pro
Enterprise
Personal Team Onboarding
Starter
Pro
Enterprise
Dynamic Points Setup
Starter
Pro
Enterprise

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