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Which plan is right for me?

30-day free trial

Team Size


$20 per user/month


Price on request


Price on request

“Kaizo is a great app that can really help not only managers with performance management, but also agents to own their own success. Kaizo is very forward-thinking — you’re always coming up with new ideas but are also open to feedback. Kaizo is a great partner to work with.”
Pamela Delahunt
Senior Manager of Customer Care




Quality Assurance

Highly customizable QA scorecards

Advanced ticket selection funnel

QA CSV data export

QA Insights with root cause & trend analysis

QA rating in Zendesk quick access toolbar

Unlimited QA scorecards

Samurai (beta)

Highly customizable QA scorecards

Empathy-based Missions

Empathy & sentiment ticket filtering

Conversation summary

AI Missions for automated goal setting

Performance Insights

Team & individual performance reports

Metric drill-ins

Performance visibility for agents

Performance CSV data export

Customizable performance scorecards

Performance Coaching

Team & individual performance reports

Coaching Cards for guided agent growth

1:1 meetings scheduling

Missions for goal tracking

Missions tracking in Zendesk toolbar


Team & individual performance reports

Zendesk notifications

Support for light agents in Zendesk

Dedicated Customer Success

Custom user roles

Custom contracts

Live training with Customer Success

Security reviews

Product roadmap influence

Direct access to Technical team

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