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Growth

$ 12 per user/per month

For Unified Performance Journey

  • 360-degree performance data
  • Easy agent coaching
  • Effective goal setting & progress tracking for agent motivation
  • A holistic view of your team's QA performance
  • Performance alerts, follow-ups, action items
Most Popular

Business

$ 29 per user/per month

For Customized Performance Journey

  • Personalized Onboarding
  • Unlimited QA templates
  • Data Export for QA, Agent and Team Scorecard
  • QA Expert Insights
  • Custom Roles
  • Auto-Alert Rules
  • Inbox Tagging
  • Custom Missions & Templates
  • Proactive Missions & Management Screen
  • Notification Configuration and Export
  • Challenge Feature
  • Customized Contracts
Features
Growth
Business
360-degree performance data
Easy agent coaching
Agents always know how well they are doing
Personal coaching space to improve agents' performance
A holistic view of your team's QA performance
Identify where your team needs coaching
Set goals, make them transparent, establish alignment and help your agents perform better
A complete picture of your team's performance, no matter what channel customers use
Evaluate the quality of your agents' performance across criteria you define
Central hub for performance alerts, follow-ups, action items
Complete view of your team's accomplishments towards goals (Coming Soon)
Unlimited QA templates
Data Export for QA, Agent and Team Scorecard
Custom Roles
Auto-Alert Rules
Inbox Tagging
Team House Customer Templates
Team House Auto-Coaching Items
Team House Performance Insights
Custom Missions & Templates
Proactive Missions & Management Screen
QA Expert Insights
Notification Configuration and Export
Challenge Feature
Custom Contracts

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