Scaling towards excellence

Great app with a very user-friendly interface. The reporting/insights have proven invaluable to our CS Management Team and our agents love the friendly rivalry that comes with the gamification aspect.The ability to define your own quality criteria is also an extremely useful tool - we've mirrored ours with our company values so the team goals are linked with the wider business. Would highly recommend this app!

Insights are very helpful, its easy to use and the customer service team is always there to assist with questions.

Very useful, easy to use, and cherry on the cake, the service is good.

A fantastic app developed by the team, it's great to see all agents' performance metrics at one place, easy and simple to use, it really is a game changer for Zendesk users, you have to have it! The support team is very responsive, always here when I have any questions, very patient, helpful and insightful. Thank you so much Kaizo team!

So far the App works well. It has replaced our costs for the full Zendesk Guide (saving us quite a bunch). So far we have reached out 3 times to Kaizo's support and each response time was merely a few minutes. They were able to answer my questions promptly and go beyond to show me some additional features. I would highly recommend using Kaizo for reporting/statistics of your team(s) in Zendesk.