Best Practices

Call center burnout: defusing the office time bomb

7 mins

20 best customer service books to read in 2022

14 mins

How Trading 212 got 93% CSAT with Kaizo

Customer retention: 7 expert-backed strategies [Updated for 2022]

8 mins

How to boost call center productivity in a recession

8 mins

Outsmart customer service understaffing before it kills your CSAT

10 mins

What makes an effective performance management process in 2022 and beyond

8 mins

Everything you need to know about customer service coaching

7 mins

Less is more: how to build the right customer service mindset

8 mins

How Foot Locker Europe cut Resolution Time by 75% with Kaizo

The real meaning behind “customer first”

8 mins

20+ crucial customer service employee engagement statistics

10 mins

Why we don’t store your customers’ personal data

6 mins

The science behind customer service motivation

8 mins

How to build proactive customer service from scratch

10 mins

How to manage customer dissatisfaction and what causes it

9 mins

14+ tips for rewarding employees for great customer service

8 mins

Customer service goals: how to achieve them in 2022 + SMART examples

Customer service quality assurance checklist [template]

4 mins

Customer intelligence will build your business — here’s why

How to improve customer experience

10 mins

Why empathy unlocks great customer service

7 mins

How to improve your customer service process

8 mins

Customer Service Efficiency:  E-Commerce Guide + Tips from Industry Leaders

13 mins

How to build a coaching culture

8 mins

How to improve call center agent performance through coaching

8 mins

Kaizo guide to coaching teams for better performance outcomes

5 mins

How to improve employee retention in your customer support [Infographic]

4 mins

7 simple strategies to improve your customer satisfaction (CSAT)

8 mins

The importance of customer satisfaction (+ stats to prove it)

8 mins

How to pick the perfect call center quality assurance software

6 mins

Managing an omnichannel strategy in times of crisis with Pitzi & TOTVS

5 mins

Operational efficiency: The ultimate guide for E-commerce support managers

10 mins

How Kaizo can help keep your service levels high during peak times & fight backlog

6 mins

Improving remote customer support with Aktie Now, Webmotors and Grupo ZAP

4 mins

How Kaizo can help you develop a successful career in customer support

6 mins

INDUSTRY SNAPSHOT: Miro’s customer support team are showing the tech industry how to scale

7 mins

13 tips from customer support managers on how to manage your remote team

5 mins

10 customer service blogs you need to be reading

We asked 5 customer support managers how they stay productive working in a startup

4 mins