Best Practices

Building a culture of agent engagement: 7 lessons from industry leaders

8 mins

How GAMING1 increased their ticket processing by 50% with Kaizo

4 mins

Zendesk integrations: Best tools for large support teams in 2023

5 mins

How to lead the pack: Best practices from customer service leadership experts

10 mins

Big teams, bigger impact: 7 strategies for successfully scaling customer support

7 mins

What’s new in call center management in 2023? -Trends and predictions

8 mins

5 best solutions to customer service challenges in big support teams 

5 mins

Customer experience metrics to watch in 2023 (+ How to calculate them)

7 mins

A complete guide to effectively managing remote agents

6 mins

12 simple strategies to improve your customer satisfaction (CSAT)

11 mins

From chaos to calm: 10 call center tips for managing large teams with confidence

6 mins

The Excel Trap: How to avoid inefficiency in agent management

9 mins

The service culture of tomorrow — are you doing it right?

16 mins

Customer operations: support your support for happy customers

11 mins

What is the purpose of quality assurance in a call center?

9 mins

Agent experience sub-par? We know 5 ways to improve it  

9 mins

How to set up a QA Scorecard?

9 mins

Outsmart customer service understaffing before it kills your CSAT

17 mins

30 best customer service books to read in 2023

24 mins

How to build proactive customer service from scratch

15 mins

How Capital.com efficiently manages a large support team with Kaizo

5 mins

How to boost call center productivity in a recession

13 mins

How to improve customer experience

10 mins

The science behind customer service motivation

8 mins

Why automated reporting is the solution your call center needs

8 mins

How to use negative customer feedback to improve customer satisfaction

13 mins

How to do service quality assurance in a team of 50+ agents

12 mins

9 best customer service software for 2023 + tips to find ‘the one’

10 mins

What does the online customer want?

13 mins

Customer happiness explained: what does it take to make a happy customer?

14 mins

Call center burnout: defusing the office time bomb

7 mins

How Trading 212 got 93% CSAT with Kaizo

Customer retention: 7 expert-backed strategies [Updated for 2022]

8 mins

What makes an effective performance management process in 2022 and beyond

8 mins

Everything you need to know about customer service coaching

7 mins

Less is more: how to build the right customer service mindset

8 mins

How Foot Locker Europe cut Resolution Time by 75% with Kaizo

The real meaning behind “customer first”

8 mins

20+ crucial customer service employee engagement statistics

10 mins

Why we don’t store your customers’ personal data

6 mins

How to manage customer dissatisfaction and what causes it

9 mins

14+ tips for rewarding employees for great customer service

8 mins

Customer service goals: how to achieve them in 2022 + SMART examples

Customer service quality assurance checklist [template]

4 mins

Customer intelligence will build your business — here’s why

Why empathy unlocks great customer service

7 mins

How to improve your customer service process

8 mins

Customer Service Efficiency:  E-Commerce Guide + Tips from Industry Leaders

13 mins

How to build a coaching culture

8 mins

How to improve call center agent performance through coaching

8 mins

Kaizo guide to coaching teams for better performance outcomes

5 mins

How to improve employee retention in your customer support [Infographic]

4 mins

The importance of customer satisfaction (+ stats to prove it)

8 mins

How to pick the perfect call center quality assurance software

6 mins

Managing an omnichannel strategy in times of crisis with Pitzi & TOTVS

5 mins

Operational efficiency: The ultimate guide for E-commerce support managers

10 mins

How Kaizo can help keep your service levels high during peak times & fight backlog

6 mins

Improving remote customer support with Aktie Now, Webmotors and Grupo ZAP

4 mins

How Kaizo can help you develop a successful career in customer support

6 mins

INDUSTRY SNAPSHOT: Miro’s customer support team are showing the tech industry how to scale

7 mins

13 tips from customer support managers on how to manage your remote team

5 mins

10 customer service blogs you need to be reading

We asked 5 customer support managers how they stay productive working in a startup

4 mins