Industry
BPOs live or die on demonstrable quality across clients who each define it differently. Kaizo scores every conversation against every client’s own criteria.
Trusted by global support teams
A BPO does not have one quality standard, it has one per client. Running that on spreadsheets means quality control becomes a reporting job rather than an improvement one, and proving performance at renewal becomes an exercise in assembling evidence after the fact.
Per client
Each client’s criteria run as their own scorecard, scored automatically, with the evidence attached to every result.
At scale
EverHelp went from Google Sheets to scoring across sixteen domains, raising QA coverage by 270% and tickets handled per hour by 280%.
Read the EverHelp story
50%
less QA time
“Our tickets can be long and complex. AI has been a life-saver in our experience.”
SteelSeries
75%
faster resolution
“Kaizo is an essential part of finding the root causes of areas we need to improve, then improving on that.”
Foot Locker
FAQ
Yes. Each client runs as its own scorecard with its own criteria and reporting, so a QBR pack is a filter rather than a project.
You can show coverage and quality trends across the whole contract rather than a sample, with every score linked to the conversation behind it.
Bring one client’s criteria and we will score a sample of that account’s conversations against it.
Trusted by global support teams
