Industry
Travel support deals with people whose plans are already going wrong. Kaizo scores every one of those conversations for empathy as well as accuracy.
Trusted by global support teams
A technically correct answer delivered badly is a bad travel support interaction. Disruption, cancellation and refund conversations are emotionally loaded, and the thing that determines whether a customer comes back is usually how they were handled rather than what they were told.
Empathy
Sentiment and empathy are scored across every message, alongside the accuracy criteria on your scorecard.
Seasonality
When weather or strikes triple your volume overnight, coverage does not drop, so you can see how the team handled the worst week of the year.
50%
less QA time
“Our tickets can be long and complex. AI has been a life-saver in our experience.”
SteelSeries
75%
faster resolution
“Kaizo is an essential part of finding the root causes of areas we need to improve, then improving on that.”
Foot Locker
FAQ
Yes. Criteria are yours to define and weight, so an empathy failure can carry the weight it deserves in your context.
Yes, including coaching cards in every commonly used support language.
We will score a sample from a disruption period and show you what the scores reveal.
Trusted by global support teams
