Use case
Escalations are expensive and mostly avoidable. Kaizo spots the frustration signals early enough that someone can still intervene.
Trusted by global support teams
By the time a conversation escalates it has usually been going wrong for a while. A reopen, a rising tone, a question answered but not resolved. Those signals are all in the tickets. They are just spread across more conversations than anyone can read.
Early signals
Sentiment scoring across every message surfaces the conversations heading the wrong way, while they are still recoverable.
Patterns
One escalation is a customer problem. Twenty with the same cause is a process problem, and Kaizo tells you which you are looking at.
More about root cause
50%
less QA time
“Our tickets can be long and complex. AI has been a life-saver in our experience.”
SteelSeries
75%
faster resolution
“Kaizo is an essential part of finding the root causes of areas we need to improve, then improving on that.”
Foot Locker
FAQ
Kaizo scores the conversations that reach your helpdesk, across the channels it handles. Zendesk and Salesforce are supported natively today.
Conversations are scored as they resolve, and flagged metrics surface immediately in the dashboards your team already watches.
We will score a sample of your open and recent conversations and flag the ones trending the wrong way.
Trusted by global support teams
