kaizo/insights
Catch churn signals, prevent expensive escalations and detect compliance risk before they cost you. Kaizo translates thousands of conversations into answers you can act on.
No data science degree required
Trusted by global support teams
Root cause
Understanding the why goes beyond a dashboard. Whether the cause is a broken process, product friction or a skill gap, Kaizo makes it explicit rather than leaving you to infer it from a falling number.
Sentiment
Track customer sentiment and team empathy across 100% of messages to identify the frustration triggers that turn a customer into a detractor, while there is still time to intervene.
More about sentiment
Reporting
Stop assembling presentations from fragmented sources. Kaizo consolidates QA, sentiment, coaching and performance into one interactive view that is ready to present, or to export for deeper analysis.
Bottlenecks
Identify teams in crisis, teams going above and beyond, and everything in between. Check the pattern before you coach the person, often the problem is the process, not the agent.
50%
less QA time
“Our tickets can be long and complex. AI has been a life-saver in our experience.”
SteelSeries
75%
faster resolution
“Kaizo is an essential part of finding the root causes of areas we need to improve, then improving on that.”
Foot Locker
FAQ
Your helpdesk reports volume and speed. Kaizo reports why, which broken process, product friction or skill gap is behind a dip, based on the content of every conversation rather than ticket metadata.
Yes. Export for deeper BI analysis, or use automated exports on the Intelligence and Enterprise plans so Kaizo data lands in your warehouse without anyone assembling a spreadsheet.
No. You can ask Kaizo questions in plain language about sentiment, team performance, product friction and process gaps, and get an answer without writing a query.
Sentiment and empathy are scored across every message, so frustration is visible as a trend well before it becomes a detractor score or a cancellation.
Get the support insights your executives actually want, without the spreadsheets and the manual reporting cycle.
Trusted by global support teams
