Industry
Volume spikes are when support quality matters most and slips furthest. Kaizo keeps coverage at 100% through the season you cannot staff for.
Trusted by global support teams
Manual QA is the first thing dropped when volume triples, which means the period with the most new customers, the most temporary agents and the most pressure is the period you have the least visibility into.
Peak volume
AutoPilot scores every conversation whether you are handling a normal week or Black Friday, so quality stays visible when it matters most.
Proof
Foot Locker Europe cut resolution time by 75% and raised CSAT 13% through the 2020 volume surge. END. improved CSAT 5% month on month with 24 agents and 4 team leads.
Read the stories
50%
less QA time
“Our tickets can be long and complex. AI has been a life-saver in our experience.”
SteelSeries
75%
faster resolution
“Kaizo is an essential part of finding the root causes of areas we need to improve, then improving on that.”
Foot Locker
FAQ
Coaching cards are generated from an agent’s own conversations, so a temporary agent gets specific feedback in their first week rather than after the season ends.
Yes. Foot Locker runs it across European markets in multiple languages, and coaching cards are available in every major support language.
We will score a sample from your last peak season and show you what you could not see at the time.
Trusted by global support teams
