kaizo/coaching
Kaizo turns 100% QA coverage into personalised coaching workflows and performance analysis, so managers spend their time coaching rather than preparing to coach.
Coaching cards in every major support language
Trusted by global support teams
Coaching cards
Kaizo pulls 100% of an agent's ratings and generates ready-made feedback instantly. Managers stop hunting for examples. They approve the advice and add the personal touch before sharing.
One place
Centralise coaching history, QA scores, meeting notes and tasks in one place. Set goals against an agent's actual performance curve, so everyone has a realistic path rather than an arbitrary target.
More about goals
Context
Kaizo's summaries put sentiment, empathy, response time, CSAT and reopens next to the QA rating. Metrics below team average are flagged, and you can filter by negative CSAT, high reopens or low sentiment to find what needs attention.
50%
less QA time
“Our tickets can be long and complex. AI has been a life-saver in our experience.”
SteelSeries
75%
faster resolution
“Kaizo is an essential part of finding the root causes of areas we need to improve, then improving on that.”
Foot Locker
FAQ
No. It drafts the coaching card and the manager reviews it, edits it and adds a personal note before sharing. The judgement stays human; the preparation does not.
Managers normally spend most of their prep time finding representative examples. Kaizo pulls every rating an agent has received and drafts feedback linked to the exact conversations, so the manager starts from a draft rather than a blank page.
Fairer than the alternative. Feedback is based on 100% of an agent’s tickets rather than the handful a manager had time to read, and agents can comment back on a card to clarify context.
Yes. Coaching cards are available in all commonly used support languages.
Turn hours of writing feedback into minutes of reviewing it, personalised, evidence-linked and ready to send.
Trusted by global support teams
