AI Coaching
Kaizo pulls every rating an agent has received and drafts their coaching, linked to the exact conversations behind it. Managers approve and personalise instead of hunting for examples.
90% less prep time
Drafted
The card arrives written, evidence attached. What used to take hours of searching becomes minutes of reading and adding your own judgement.
Two-way
Agents comment on a card to add context or disagree, and because every point links to a conversation, the disagreement is settled by reading rather than arguing.
FAQ
No. A manager reviews, edits and approves every card before an agent sees it.
It is generated from that agent’s own conversations, so it cites specific moments rather than general advice.
We will draft one from a sample of their real conversations so you can judge the quality.
Trusted by global support teams
