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Performance management for customer support heroes

Evaluate and improve your team's performance with unified and actionable real-time insights, QA and gamification.

2 min out-of-the-box install & full integration into

80+ ratings on

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Performance Management Platform


Analyse performance with real-time agent & team metrics, dashboards and trends 

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Quality Assurance

Improve service quality with advanced QA integrated into your processes

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Gamified skill building

Empower agents to understand and proactively improve their performance

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Save time on manual report building with real-time dashboards & KPI management

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Kaizo for Heads of Support

Achieve your department goals and lower your operating costs

Kaizo for Team Leads/ Ops Managers

Automate your busy work & improve agent performance while working remotely

Kaizo for Agents/ CS Representatives

Improve your skills, get rewarded for your work & have a bit of fun while doing it

We looked at a few different performance management tools, but nothing came close to Kaizo. It's the whole package, all in one place. With Kaizo we massively improved our employee engagement and increased our CSAT by 7% in just 4 months.

Ingmar Lodewijk
Quality Officer at

We have been working with Kaizo for about 6 months now. For me, the most important thing is that our feedback is always taken into consideration and adjustments are often made right after reviewing the requests. All in all a great app!

Petra Hageman
Former Head of Customer Service at

With Kaizo we increased our output by 30% in just a few months, and have cut our First Reply Time by 50%. Highly recommend for any teams looking to take their support to the next level.

Daniela Healy
Operations Manager at

Increase Tickets
 Solved by 30%

Save 50% of your time on  team assessment

Boost your service quality by 11% 

Supercharge agent productivity by 15%

Ready to take your support to the next level?

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