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Run all customer support operations in one place

Fast, clear, and easy QA, coaching, workflows, and reporting for your agents to focus on doing what matters most — caring for customers.

2 min install & full Zendesk integration. No customer data stored

90+ ratings on
Zendesk marketplace

Start for FREE. Further transparent pricing per user

Simplify Your Customer Support Operations

Quality Assurance

Improve service quality with advanced QA integrated into your processes

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Scorecards

Analyse performance with real-time agent & team metrics, dashboards and trends 

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Performance Coaching

Capture coachable moments and drive successful outcomes for your team with gamification

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Reports

Save time on manual report building with real-time dashboards & KPI management

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Kaizo for Heads of Support

Empower continuous department growth and lower operating costs

Kaizo for Team Leads & Ops Managers

Enable your agents by simplifying their workflows

Kaizo for Agents & CS Representatives

Provide great customer experiences and take control of your performance

We initially used Kaizo for the QA section but have since found the additional features hugely beneficial to our team of Agents and the Management team. With all of our data in one place and readily available at our fingertips, we can spend less time on collating data and more time in supporting the team and providing feedback. The engagement from our Agents has also been fantastic and the Missions section in particular has proven really effective so far in driving results from the Agents and supporting us in hitting objectives. The Kaizo team themselves could not be more helpful and supportive, they're an absolute pleasure to work with!

Noreen McDaid
Customer Service Manager at

The variety of features in Kaizo increased our team’s monitoring capabilities significantly to such a degree that we automated and doubled the effectiveness of several day to day processes. The layout made it easy for the management teams to provide vital feedback to our agents, thus improving their personal and team performance. The “Arena” section is definitely a favourite tool, which boosted our agent’s competitive spirit and aspiration for greater results. In a nutshell - lots of data, useful details and an intuitive interface.

Anton Valchev
Head of Client Relations at

The most important thing is that our feedback is always taken into consideration and adjustments are often made right after reviewing the requests. All in all a great app!

Petra Hageman
Former Head of Customer Service at

With Kaizo we increased our output by 30% in just a few months, and have cut our First Reply Time by 50%. Highly recommend for any teams looking to take their support to the next level.

Daniela Healy
Operations Manager at

Boost your service quality by 11% in the first 3 months

  • Utilize real-time data to track performance
  • Analyze insights and customer interactions
  • Give agents actionable advice on where they can improve

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Cut Resolution Time by 60%

  • Track your preferred KPIs and metrics in real time
  • Develop benchmarks and service quality standards
  • Provide regular feedback and empower agents for continuous growth

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Build goal-driven teams

  • Put your agents on a Mission to reach higher performance outcomes
  • Leverage gamification and learning opportunities to help your agents gain new skills
  • Nurture a culture of transparency and ownership

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Save 4-8 hours on reporting each week

  • Forget about spreadsheets
  • Simplify and automate reporting processes
  • Get all your data united in one platform

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Accelerate your customer support operations

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