SOC2 Certified

Score every conversation. Keep every customer.

Kaizo’s AI quality assurance platform for customer support teams automatically score 100% of your conversations, coaches every agent, and turns support data into decisions instead of guesswork.

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Trusted by Global Brands

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Custom AI quality assurance for your team

We customize our AI
to your priorities

  • AutoPilot offers 100% search coverage
  • Tailor our AI to your quality needs, so every performance gap is immediately uncovered for effective risk-reduction
  • Fast implementation with fully-assisted setup for enterprise

More about AutoPilot

Automated quality assurance for every customer conversation

  • Reduce manual QA work by 80%
  • Automated QA to guide your quality assurance
team with an airtight workflow
  • Immediate AI analysis of your support conversations
  • Free up QA manager capacity for strategic work

More about AutoQA

With insights previously

lost in noise

  • Reduce escalations & churn through immediate identification
  • Understand both the bigger picture and the smaller details to improve CX
  • Bridge the divide between customer feedback and company operations with actionable data to increase customer loyalty

More about Insights

To make your team perform
like they never have before

  • Immediate AI-assisted feedback on performance
  • Surface root cause issues in real-time
  • Motivate your agents with actionable examples and a clear path to excellence

More about AI Coaching

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“With AutoPilot covering 100% of tickets, we’ve saved 12 hours per QA every week, allowing us to shift our focus to strategy, one-on-one coaching, and process improvement.”

Procede Software

13%

annual CSAT increase

“Our tickets can be long and complex. AI has been a life-saver in our experience.”

SteelSeries

75%

decrease in time spent coaching

Kaizo's impact

Your data deserves protection

The AI technology behind 100% QA coverage

Your data deserves protection. We’ve built Kaizo on a foundation of rigorous security standards: SOC 2 certified, ISO 27001 certified, GDPR compliant, and continuously monitored by Secureframe.

You’re never tied to a single AI provider or technology approach, which means every AI breakthrough becomes yours automatically. Kaizo offers enterprise customizability while understanding and meeting the security demands of compliance-heavy organizations.

Read more about our security

Get started today

From first look to full implementation in days, not months. See how quickly Kaizo can start delivering support insights for your team.

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