Excellent! We initially used Kaizo for the QA section but have since found the additional features hugely beneficial to our team of Agents and the Management team. With all of our data in one place and readily available at our fingertips, we can spend less time on collating data and more time in supporting the team and providing feedback. The engagement from our Agents has also been fantastic and the Missions section in particular has proven really effective so far in driving results from the Agents and supporting us in hitting objectives. The Kaizo team themselves could not be more helpful and supportive, they're an absolute pleasure to work with!
Customer Service Manager at
We have been working with Kaizo for about 6 months now. For me, the most important thing is that our feedback is always taken into consideration and adjustments are often made right after reviewing the requests. All in all a great app!
Former Head of Customer Service at
With Kaizo we increased our output by 30% in just a few months, and have cut our First Reply Time by 50%. Highly recommend for any teams looking to take their support to the next level.
Operations Manager at
Boost your service quality by 11% in the first 3 months
Utilize real-time data to track performance
Analyze insights and customer interactions
Give agents actionable advice on where they can improve
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