01 Evaluate
Every resolved conversation, scored.
AutoPilot scores resolved conversations against your own scorecards, with comments reviewers can check.
More about AutoPilot 01 Evaluate
QA for the agentic era.
Kaizo checks every support conversation, human or AI, against your own standard, and shows you what to fix.
Built for Zendesk and Salesforce 5/5 on G2
Trusted by global support teams
Your people make the final call. Every score shows its evidence. 5/5 on G2
-
SOC 2 Type II -
ISO 27001 -
GDPR
Support is hybrid now. Quality needs a referee.
People and AI agents now work the same queues, often from different vendors. Most QA still samples a few human conversations, and the AI gets graded by the company that built it.
- 100%
- of conversations scored, not a 3% sample
- 75%
- less coaching prep at EverHelp
- 50%
- less QA time at SteelSeries
- 13%
- CSAT increase at Foot Locker
The referee can't be a player.
You wouldn't let a new hire grade their own work. Quality should be judged by someone who isn't on the field.
Kaizo Quality Assurance Platform
AI checks every conversation.
Your experts keep the final say.
02 Provide feedback
Every rating explains itself.
Every rating comes with clear comments, so agents know what went well and what to change.
More about Auto QA 02 Provide feedback
03 Coach
Coaching drafted from the ratings.
AI Coaching drafts coaching cards from an agent's ratings. Managers review, add context and share.
More about AI Coaching 03 Coach
04 Track improvement
See whether coaching changed anything.
Insights show trends by agent and team, so you can see whether coaching is changing behaviour.
More about Insights 04 Track improvement
01 Evaluate
02 Provide feedback
03 Coach
04 Track improvement
Built for hybrid support teams
Explore the QA platform- Evaluation criteria you define, connected to your knowledge base
- The same scorecard for human and AI agent conversations
- Calibration sessions keep reviewers aligned on one standard
- Human experts make the final assessment
Kaizo Agentic Customer Service Platform
Running pilot on Q4-2026Your AI colleagues for support quality.
Role-based AI agents for the work behind customer support quality.
They evaluate conversations, investigate patterns, prepare reports and propose coaching, in a workspace inside your helpdesk. Your people keep the decisions that matter.
Pick a colleague to see their case.
Read full story
“It has provided us with so much invaluable information in one place, and given us so much more understanding of our team and our own performance.”
Noreen McDaid Customer Service Manager at END.
- +5%
- CSAT month on month
- 66%
- faster resolution
Read full story
“Kaizo is a great app that can really help not only managers with performance management, but also agents to own their own success.”
Pamela Delahunt Senior Manager of Customer Care Europe at Foot Locker
- 75%
- faster resolution
- 37%
- faster reply time
- 13%
- CSAT increase
Read full story
“Our tickets can be long and complex. AI has been a life-saver in our experience.”
Jonathan Griffin Director of Customer Success at SteelSeries
- 50%
- less QA time
One platform, entered from your job.
-
For QA leads
Cover every conversation without adding a reviewer.
I run QA- Every resolved conversation scored against your own scorecard.
- Test the AI on your past ratings before it goes live.
- Score AI agent conversations on the same scorecard as your team's.
-
For team managers
Walk into every one-to-one with the feedback already drafted.
I manage a team- Coaching cards built from every rating, linked to the conversation.
- Prep in minutes: approve, add a note, done.
- See how human and AI agents perform side by side, so coaching goes where it's needed.
-
For support leaders
See what moves CSAT and where the risk sits, across every conversation.
I own the numbers- Click a falling score to see the conversations behind it.
- Sentiment, churn signals and compliance risk on every conversation.
- One view of quality across every agent, human or AI, before you scale AI further.
FAQ
Frequently asked questions
Can Kaizo check AI agents from other vendors?
Yes. If the conversation is in Zendesk or Salesforce, Kaizo scores it on the same scorecard as your team's, whoever built the agent.
Who makes the final call?
Your people. They set the standard, calibrate the ratings and approve the changes that matter. Kaizo does the checking and shows the evidence.
How do we know the AI matches our standards?
You test it first. We help you build the rubric, connect your knowledge base and run the AI against your past ratings, so you can compare the scores side by side.
How long does setup take?
Days, not months. Larger teams get fully assisted setup. To change a standard later, edit its criteria; nobody needs retraining.
Which helpdesks do you support?
Zendesk and Salesforce, with more on the way. We build and maintain both integrations ourselves.
Is the Agentic Customer Service Platform available today?
It's running as a pilot in Q4 2026. The Quality Assurance Platform it's built on is available now.
See Kaizo in action.
We'll score a sample of your real conversations, human and AI, against your standards, so you can compare what Kaizo finds with what your team found.
Trusted by global support teams