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Gamification meets customer support

Keep your agents productive and engaged, even while working remotely.
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Pointer Icon Fully integrated into Zendesk
2 minutes install

Turn your agents into performance heroes!

Engage agents with in-game experience and personal avatar
Boost productivity with weekly goals and skill-building
Get real-time insights on agents performance & skill-development
Monitor and analyze 50+ performance metrics
Improve service quality with customizable QA
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Improve your team’sproductivityand manage more agents per team lead

Increase your service's quality and efficiently scale your team

Guide your agents towards improving their skills andself-managing their goals

Boost engagement and retain higher-performing agents longer

Fully integrated into your CRM

Install Kaizo within 2 minutes and start using it right away without leaving your CRM.

Loved by Customer Support

We have been working with Kaizo for about 6 months now and for me, the most important point is that our feedback is very quickly taken into consideration and adjustments are made often right after reviewing the requests with other customers too. The Kaizo team is very enthusiastic and passionate about their product. Kaizo supports our team leads and agents to understand their performance much better. Since the data is readily available, less time is spent on gathering reports and data (the data is visible for our agents too). We are also implementing the quality process in Kaizo to save us a lot of time building the 2020 excel sheets. All in all a great app!
Petra Hageman
Head of Customer Service
This App really helps us understand what our agents are doing. We not only see what each agent does, but we can also improve them on this, which can help upgrade our whole CS team. Great effort!
Bram Greijmans
Business Operations Specialist SendCloud
The Kaizo made sure I could throw all of our Excel-sheets in the 'trashcan'. It has already saved me a lot of time and will save me even more in the future. I also really like the look-and-feel, it's a well-thought-out app.
Ingmar Lodewijk
Quality Officer
The Kaizo has enabled us to see in real-time how engaged our agents are and helped us to monitor their productivity. This has lead to us being able to identify where agents need additional help, improving the quality of our tickets and to our customers! The app allows our management team to proactively see data quicker than other ZenDesk reporting, making it easier to manage agents both internally and remotely. We’re super excited to see the Kaizo game and cannot wait to see what results it brings to our teams. Definitely worth a download!
Mike Miner
JustPark
Good features, excellent agent dashboards. Helps increase awareness on the KPIs
Fazan Ahmed
Swapfiets
Kaizo helped us to increase the productivity of our agents and make their achievements visible. This led to quality improvements, time savings and our team are more motivated now. We're excited to see the Kaizo game.
Jan Brenneke
VP Operations Talixo

Case Study

How the NMBRS team saves 5 hours a week and increased their CSAT by 7% with Kaizo

Since implementing Kaizo, the NMBRS customer support team is able to do more with their time. Between increasing audit and feedback efficiency and eliminating manual processes, NMBRS is empowered to more effectively allocate their resources to operate more efficiently.
Read case study

How Credit Repair Cloud’s remote team have cut their first reply time by 50% with Kaizo

Credit Repair Cloud’s remote customer support team have been using Kaizo for 3 months and have been making the most of a combination of the Dojo and Scorecard features.
Read case study

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Scaling Success shares what we’ve learned sitting down with the leaders of 10 of Europe’s fastest scaling customer support teams. Everything from company culture to performance metrics, these CS experts reveal how to overcome the challenges of expanding your team and turn them into opportunities.
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