Every conversation, by people or AI agents, scored against your own rubric, inside the Zendesk or Salesforce workspace your team already uses.
5/5 on G2 SOC 2 Type II Live in days, not a connector project
Scored by AutoPilot. No review needed.
Scored by AutoPilot. No review needed.
Scored by AutoPilot. No review needed.
Agreed. Offer the refund form, it is in policy.
5/5 on G2 Support is hybrid now. People and AI agents now work the same queues, often from different vendors. Most QA still samples a few human conversations. Quality needs a referee.
Start where you need. Every product works on the same scorecards, inside the helpdesk you already run.
AutoPilot scores resolved conversations against your own scorecards, with comments reviewers can check.
More about AutoPilot ›Every rating comes with clear comments, so agents know what went well and what to change.
More about Auto QA ›AI Coaching drafts coaching cards from an agent's ratings. Managers review, add context and share.
More about AI Coaching ›Insights show trends by agent and team, so you can see whether coaching is changing behaviour.
More about Insights ›Role-based AI agents for the work behind customer support quality.
They evaluate conversations, investigate patterns, prepare reports and propose coaching, in a workspace inside your helpdesk. Your people keep the decisions that matter.
“Kaizo is a great app that can really help not only managers with performance management, but also agents to own their own success.”
Cover every conversation without adding a reviewer.
Walk into every one-to-one with the feedback already drafted.
See what moves CSAT and where the risk sits, across every conversation.
Kaizo pulls conversations straight from your helpdesk, including the ones your AI agents handle. We are a Zendesk partner: one quality standard across your helpdesk and the AI agents on it.
Explore integrations ›
Yes. If the conversation is in Zendesk or Salesforce, Kaizo scores it on the same scorecard as your team's, whoever built the agent.
Your people. They set the standard, calibrate the ratings and approve the changes that matter. Kaizo does the checking and shows the evidence.
You test it first. We help you build the rubric, connect your knowledge base and run the AI against your past ratings, so you can compare the scores side by side.
Days, not months. Larger teams get fully assisted setup. To change a standard later, edit its criteria; nobody needs retraining.
Zendesk and Salesforce, with more on the way. We build and maintain both integrations ourselves.
It's running as a pilot in Q4 2026. The Quality Assurance Platform it's built on is available now.
We'll score a sample of your real conversations, human and AI, against your standards, so you can compare what Kaizo finds with what your team found.
Live in days, not a connector project