Upgrade quality, not quantity

Empower agents for great customer service

Kaizo helps you evaluate and improve
your team's performance with real-
time insights, QA, and gamification

2 min out-of-the-box install & full integration into

70+ ratings on

marketplace

Start today for FREE, no

credit card required

Using Salesforce? Get in touch!

Run all customer support operations in one place

Quality Assurance

Improve service quality with advanced QA integrated into your processes

Scorecards

Analyse performance with real-time agent & team metrics, dashboards and trends

Performance Coaching

Capture coachable moments and drive successful outcomes for your team with gamification

Missions

Motivate agents to reach goals, gain new skills, improve overall performance, and celebrate success

Boosting performance for 10k agents globally

Kaizo for Heads
of Support

Empower continuous department growth and lower operating costs

Kaizo for Team Leads & Ops Managers

Enable your agents by simplifying their workflows

Kaizo for Agents & CS Representatives

Provide great customer experiences and take control of your performance

“Kaizo is a great app that can really help not only managers with performance management, but also agents to own their own success. ”

— Pamela DelahuntSenior Manager of Customer Care at Foot Locker Europe

"The plan of action is something we missed before Kaizo. We now have the agendas and those performance insights. We can really delve into the data and put something in place to say: this is where we’re going to go, this is where you need help."

Noreen McDaidCustomer Service Manager at END.

"We have been working with Kaizo for about 6 months now. For me, the most important thing is that our feedback is always taken into consideration and adjustments are often made right after reviewing the requests. All in all a great app!"

Petra HagemanFormer Head of Customer Service at tripaneer

"With Kaizo we increased our output by 30% in just a few months, and have cut our First Reply Time by 50%. Highly recommend for any teams looking to take their support to the next level."

Daniela HealyOperations Manager at CreditRepairCloud

Track your preferred KPIs and metrics in real time
Develop benchmarks and service quality standards
Provide regular feedback and empower agents for continuous growth

Boost your service quality by 11% in the first 3 months

Utilize real-time data to track performance
Analyze insights and customer interactions
Give agents actionable advice on where they can improve

Build goal-driven teams

Put your agents on a Mission to reach higher performance outcomes
Leverage gamification and learning opportunities to help your agents gain new skills
Nurture a culture of transparency and ownership

Save 4-8 hours on reporting each week

Forget about spreadsheets
Simply and automate reporting processes
Get all your data united in one platform

Upgrade quality, not quantity

Empower agents for great customer service

Kaizo helps you evaluate and improve
your team's performance with real-
time insights, QA, and gamification

Run all customer support operations in one place