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Support Heroes Podcast

ActiveCampaign revolutionizes customer experience podcast

How ActiveCampaign revolutionizes customer experience

leveraging gamification for customer service success

How Kaizo leverages gamification to drive team productivity

remote customer service excellence

The road to remote customer service excellence with Shopify’s DoS

customer service change management at Zendesk

How Zendesk evolves customer service with change management

Hugo's live video support

How Hugo skyrocketed their CSAT with live video support

customer service best practices insurance

Customer service best practices in the insurance industry

successful customer service acquisition

How to make an acquisition in customer service successful

support ticket classification

The power of support ticket classification and how to get started

effective tips for customer service managers

3 Simple but effective tips for customer service managers

How to leverage customer service KPIs

How to leverage customer service KPIs with MURAL’s DoS

4 tips to create customer service culture

4 Unique tips on how to create a strong customer service culture

unlock value of customer support

How to unlock the business value of customer support strategy

how to do outsourcing the right way

How to do customer service outsourcing the right way

marley spoon delivers customer-centric service

A masterclass in customer-centric service with Marley Spoon’s CCO

advice for a new customer support agents

4 Pieces of advice for a new customer support agent

loom maximises customer support

3 Ways Loom maximizes their customer support ROI

Managing a multinational customer at Pipedrive

Pipedrive’s VP on how to manage a multinational customer service team

Miro explains what customer service agents need from management

What customer service agents need from management

Why customer support is the best place to start a career

Why customer support is the best place to start a career

Scaling customer support at Bloomon and Catawiki

3 Strategies to scale customer support applied at Bloomon and Catawiki

Top tier strategies on customer support and success

Zapier VP of Customer Support & Success on top tier strategies

Remote teamwork for customer support leaders

Customer Support Leaders on Remote Teamwork and Management

knowledge management in customer support

Knowledge is power with Aprill Allen and Damian Reed

customer support leadership

How to be a confident support leader with Chelsea Baker

growing into leadership in customer support

The unexpected leader with Charlotte Ward

conversational support with intercom

Satisfying customers in a digital world with Kaitlin Pettersen

evolving process in customer support

12 Products, 3 hellish months & 1 mega-merger with Matt Dale

ai support tools

Smarter support tools with Raúl Garreta

agent care at ID90 Travel

Agent care & happiness with Magdalena Primo

customer support within the customer journey at Github

Customer totality & support storytelling with Sue Morris

scaling support at Channable

Scaling through the pandemic with Stephanie Wohl

how to build support from scratch

Customer support from scratch with Queen Joseph

customer support hiring at miro

Tips for hiring & management in customer support with Oleg Krasnov

customer support metrics at talixo

Diagnosing symptoms of success with Jan Brenneke

how to manage a customer service team

How to manage a customer service team with Petra Hageman

building a career in customer support

Building a career in support with Heidi Elhawary

N26's winning support philosophy

The winning customer support philosophy with Benedikt Dormann

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