Performance

How to lead the pack: Best practices from customer service leadership experts

10 mins

From chaos to calm: 10 call center tips for managing large teams with confidence

6 mins

Customer operations: support your support for happy customers

11 mins

What is the purpose of quality assurance in a call center?

9 mins

How to (actually) do customer support quality assurance in 2023

12 mins

How to build proactive customer service from scratch

15 mins

How to do service quality assurance in a team of 50+ agents

12 mins

Call center burnout: defusing the office time bomb

7 mins

Customer retention: 7 expert-backed strategies [Updated for 2022]

8 mins

How to set up a quality assurance framework for your call center

6 mins

12 essential customer service metrics & KPIs + how to apply them

7 mins

14+ tips for rewarding employees for great customer service

8 mins

How to give call center quality feedback that works [with examples]

8 mins

Customer service goals: how to achieve them in 2022 + SMART examples

17 unique ways to improve quality assurance in a call center in 2022

8 mins

Kaizo guide to coaching teams for better performance outcomes

5 mins

The importance of customer satisfaction (+ stats to prove it)

8 mins

How to use bad customer service reviews to your advantage

7 mins

Get performance insights at a glance with Team Scorecard

5 mins

A 3-step guide to reducing your team’s customer contact rate

6 mins

Operational efficiency: The ultimate guide for E-commerce support managers

10 mins

How Kaizo can help keep your service levels high during peak times & fight backlog

6 mins

Outsourcing vs In-house: How Kaizo can help you scale your customer support team

7 mins

Improving remote customer support with Aktie Now, Webmotors and Grupo ZAP

4 mins

Why customer support agents need to set their own goals

5 mins

7 Zendesk Marketplace apps to boost your customer service performance

5 mins

Customer Service: Outsourcing vs In house

5 mins

5 customer service email templates guaranteed to improve your CSAT

5 mins

A 5-step guide to provide personalized customer support

We asked 5 customer support managers how they stay productive working in a startup

4 mins

Why a high first reply time isn’t always a bad thing

4 mins

Why Internal Quality Rating is the tool you should be using

5 ways to instantly improve your customer support team performance

4 min read