Performance

12 essential customer service metrics & KPIs + how to apply them

7 mins

How to give call center quality feedback that works [with examples]

8 mins

How to set up a quality assurance framework for your call center

6 mins

What is the purpose of quality assurance in a call center?

4 mins

17 unique ways to improve quality assurance in a call center

8 mins

The customer service quality assurance checklist [template]

4 mins

How to use bad customer service reviews to your advantage

7 mins

Get performance insights at a glance with Team Scorecard

5 mins

How to (actually) do customer support quality assurance in 2021

8 mins

Customer retention: 7 expert-backed strategies

7 mins

A 3-step guide to reducing your team’s customer contact rate

6 mins

Operational efficiency: The ultimate guide for E-commerce support managers

10 mins

How Kaizo can help keep your service levels high during peak times & fight backlog

6 mins

Outsourcing vs In-house: How Kaizo can help you scale your customer support team

7 mins

Improving remote customer support with Aktie Now, Webmotors and Grupo ZAP

4 mins

Why customer support agents need to set their own goals

5 mins

7 Zendesk Marketplace apps to boost your customer service performance

5 mins

Customer Service: Outsourcing vs In house

5 mins

5 customer service email templates guaranteed to improve your CSAT

5 mins

A 5-step guide to provide personalized customer support

We asked 5 customer support managers how they stay productive working in a startup

4 mins

Why a high first reply time isn’t always a bad thing

4 mins

Why Internal Quality Rating is the tool you should be using

5 ways to instantly improve your customer support team performance

4 min read