What’s Popular

5 best solutions to customer service challenges in big support teams 

5 mins

Customer experience metrics to watch in 2023 (+ How to calculate them)

7 mins

A complete guide to effectively managing remote agents

6 mins

From chaos to calm: 10 call center tips for managing large teams with confidence

6 mins

The Excel Trap: How to avoid inefficiency in agent management

9 mins

The service culture of tomorrow — are you doing it right?

16 mins

Customer operations: support your support for happy customers

11 mins

What is the purpose of quality assurance in a call center?

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Agent experience sub-par? We know 5 ways to improve it  

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How to (actually) do customer support quality assurance in 2023

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How to set up a QA Scorecard?

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Outsmart customer service understaffing before it kills your CSAT

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30 best customer service books to read in 2023

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How to build proactive customer service from scratch

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How Capital.com efficiently manages a large support team with Kaizo

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How to boost call center productivity in a recession

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The science behind customer service motivation

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Why automated reporting is the solution your call center needs

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How to use negative customer feedback to improve customer satisfaction

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How to do service quality assurance in a team of 50+ agents

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9 best customer service software for 2023 + tips to find ‘the one’

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What does the online customer want?

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Customer happiness explained: what does it take to make a happy customer?

14 mins

Call center burnout: defusing the office time bomb

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How Trading 212 got 93% CSAT with Kaizo

Customer retention: 7 expert-backed strategies [Updated for 2022]

8 mins

What makes an effective performance management process in 2022 and beyond

8 mins

Everything you need to know about customer service coaching

7 mins

Less is more: how to build the right customer service mindset

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How Foot Locker Europe cut Resolution Time by 75% with Kaizo

The real meaning behind “customer first”

8 mins

20+ crucial customer service employee engagement statistics

10 mins

Why we don’t store your customers’ personal data

6 mins

How to manage customer dissatisfaction and what causes it

9 mins

Customer success vs customer experience — the real difference

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How to set up a quality assurance framework for your call center

6 mins

12 essential customer service metrics & KPIs + how to apply them

7 mins

How to give call center quality feedback that works [with examples]

8 mins

Customer service goals: how to achieve them in 2022 + SMART examples

Customer service quality assurance checklist [template]

4 mins

Why empathy unlocks great customer service

7 mins

How to improve call center agent performance through coaching

8 mins

17 unique ways to improve quality assurance in a call center in 2022

8 mins

Kaizo guide to coaching teams for better performance outcomes

5 mins

VIDEO: Developing Agents’ Careers Amid the COVID-19 Pandemic with Sparkle Joy, Deel, Rocket, and HomeDeco

2 mins

VIDEO: Supporting Agents in a Remote/Hybrid Work Environment with Ticketswap, Reply.io, Illuminate Education, and Tiqets

3 mins

How to improve employee retention in your customer support [Infographic]

4 mins

VIDEO: Forecasting support team capacity amid the holiday season with Ekster, SendCloud, PastBook & VanMoof

4 mins

How to pick the perfect call center quality assurance software

6 mins

Kaizo changed the customer support game: 2020 in Review

How to use bad customer service reviews to your advantage

7 mins

Get performance insights at a glance with Team Scorecard

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A 3-step guide to reducing your team’s customer contact rate

6 mins

Managing an omnichannel strategy in times of crisis with Pitzi & TOTVS

5 mins

Operational efficiency: The ultimate guide for E-commerce support managers

10 mins

VIDEO: Maintaining service levels/ fighting backlog in peak periods with Miro & Picnic

3 mins

How Kaizo can help keep your service levels high during peak times & fight backlog

6 mins

VIDEO: Scaling in-house & outsourced customer support with Monese and ex- Klarna

5 mins

Outsourcing vs In-house: How Kaizo can help you scale your customer support team

7 mins

Improving remote customer support with Aktie Now, Webmotors and Grupo ZAP

4 mins

Why customer support agents need to set their own goals

5 mins

Building a career in customer support with MOVO, Gamehouse & Keller Williams

5 mins

How Kaizo can help you develop a successful career in customer support

6 mins

7 Zendesk Marketplace apps to boost your customer service performance

5 mins

INDUSTRY SNAPSHOT: Miro’s customer support team are showing the tech industry how to scale

7 mins

VIDEO: Building a strong product feedback loop with Revolut & Swapfiets

5 mins

13 tips from customer support managers on how to manage your remote team

5 mins

How Credit Repair Cloud boosted their tickets solved by 30% with Kaizo

4 mins

12 things we do at Kaizo to boost engagement while working remotely

4 mins

Kaizo raises $3 million seed round

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Ticketless is now Kaizo!

3 mins

Customer Service: Outsourcing vs In house

5 mins

Ticketless Accepted into STATION F

2 mins

5 customer service email templates guaranteed to improve your CSAT

5 mins

10 customer service blogs you need to be reading

A 5-step guide to provide personalized customer support

We asked 5 customer support managers how they stay productive working in a startup

4 mins

Why a high first reply time isn’t always a bad thing

4 mins

Why Internal Quality Rating is the tool you should be using

Making the most of a tech conference

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5 ways to instantly improve your customer support team performance

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Customer Service, Artificial Intelligence and Gamification walk into a bar

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