What’s Popular

17 unique ways to improve quality assurance in a call center in 2022

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Everything you need to know about customer service coaching

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Kaizo guide to coaching teams for better performance outcomes

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VIDEO: Developing Agents’ Careers Amid the COVID-19 Pandemic with Sparkle Joy, Deel, Rocket, and HomeDeco

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Customer service quality assurance checklist [template]

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VIDEO: Supporting Agents in a Remote/Hybrid Work Environment with Ticketswap, Reply.io, Illuminate Education, and Tiqets

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Why empathy unlocks great customer service

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How to improve employee retention in your customer support [Infographic]

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VIDEO: Forecasting support team capacity amid the holiday season with Ekster, SendCloud, PastBook & VanMoof

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12 essential customer service metrics & KPIs + how to apply them

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How to give call center quality feedback that works [with examples]

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How to set up a quality assurance framework for your call center

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What is the purpose of quality assurance in a call center?

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How to pick the perfect call center quality assurance software

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Kaizo changed the customer support game: 2020 in Review

How to use bad customer service reviews to your advantage

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Get performance insights at a glance with Team Scorecard

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How to (actually) do customer support quality assurance in 2021

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Customer retention: 7 expert-backed strategies

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A 3-step guide to reducing your team’s customer contact rate

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Managing an omnichannel strategy in times of crisis with Pitzi & TOTVS

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Operational efficiency: The ultimate guide for E-commerce support managers

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VIDEO: Maintaining service levels/ fighting backlog in peak periods with Miro & Picnic

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How Kaizo can help keep your service levels high during peak times & fight backlog

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VIDEO: Scaling in-house & outsourced customer support with Monese and ex- Klarna

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Outsourcing vs In-house: How Kaizo can help you scale your customer support team

7 mins

Improving remote customer support with Aktie Now, Webmotors and Grupo ZAP

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Why customer support agents need to set their own goals

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Building a career in customer support with MOVO, Gamehouse & Keller Williams

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How Kaizo can help you develop a successful career in customer support

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7 Zendesk Marketplace apps to boost your customer service performance

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INDUSTRY SNAPSHOT: Miro’s customer support team are showing the tech industry how to scale

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VIDEO: Building a strong product feedback loop with Revolut & Swapfiets

5 mins

13 tips from customer support managers on how to manage your remote team

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How Credit Repair Cloud boosted their tickets solved by 30% with Kaizo

4 mins

12 things we do at Kaizo to boost engagement while working remotely

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Kaizo raises $3 million seed round

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Ticketless is now Kaizo!

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Death of the leaderboard: Why ranking is what’s wrong in call center gamification

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Customer Service: Outsourcing vs In house

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Ticketless Accepted into STATION F

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5 customer service email templates guaranteed to improve your CSAT

5 mins

10 customer service blogs you need to be reading

A 5-step guide to provide personalized customer support

We asked 5 customer support managers how they stay productive working in a startup

4 mins

Why gamification is the key to a data-driven customer support team

Why a high first reply time isn’t always a bad thing

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Why Internal Quality Rating is the tool you should be using

How to engage your customer service team using gamification

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Making the most of a tech conference

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5 ways to instantly improve your customer support team performance

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Customer Service, Artificial Intelligence and Gamification walk into a bar

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