What’s Popular

12 essential customer service metrics & KPIs + how to apply them

7 mins

How to give call center quality feedback that works [with examples]

8 mins

How to set up a quality assurance framework for your call center

6 mins

What is the purpose of quality assurance in a call center?

4 mins

17 unique ways to improve quality assurance in a call center

8 mins

How to pick the perfect call center quality assurance software

6 mins

The customer service quality assurance checklist [template]

4 mins

Kaizo changed the customer support game: 2020 in Review

How to use bad customer service reviews to your advantage

7 mins

Get performance insights at a glance with Team Scorecard

5 mins

How to (actually) do customer support quality assurance in 2021

8 mins

Customer retention: 7 expert-backed strategies

7 mins

A 3-step guide to reducing your team’s customer contact rate

6 mins

Managing an omnichannel strategy in times of crisis with Pitzi & TOTVS

5 mins

Operational efficiency: The ultimate guide for E-commerce support managers

10 mins

VIDEO: Maintaining service levels/ fighting backlog in peak periods with Miro & Picnic

3 mins

How Kaizo can help keep your service levels high during peak times & fight backlog

6 mins

VIDEO: Scaling in-house & outsourced customer support with Monese and ex- Klarna

5 mins

Outsourcing vs In-house: How Kaizo can help you scale your customer support team

7 mins

Improving remote customer support with Aktie Now, Webmotors and Grupo ZAP

4 mins

Why customer support agents need to set their own goals

5 mins

Building a career in customer support with MOVO, Gamehouse & Keller Williams

5 mins

How Kaizo can help you develop a successful career in customer support

6 mins

7 Zendesk Marketplace apps to boost your customer service performance

5 mins

INDUSTRY SNAPSHOT: Miro’s customer support team are showing the tech industry how to scale

7 mins

VIDEO: Building a strong product feedback loop with Revolut & Swapfiets

5 mins

13 tips from customer support managers on how to manage your remote team

5 mins

How Credit Repair Cloud boosted their tickets solved by 30% with Kaizo

4 mins

12 things we do at Kaizo to boost engagement while working remotely

4 mins

Kaizo raises $3 million seed round

5 mins

Ticketless is now Kaizo!

3 mins

Employee retention in customer support: A 7-step guide

4 mins

Death of the leaderboard: Why ranking is what’s wrong in call center gamification

5 mins

Customer Service: Outsourcing vs In house

5 mins

Ticketless Accepted into STATION F

2 mins

5 customer service email templates guaranteed to improve your CSAT

5 mins

10 customer service blogs you need to be reading

A 5-step guide to provide personalized customer support

We asked 5 customer support managers how they stay productive working in a startup

4 mins

Why gamification is the key to a data-driven customer support team

Why a high first reply time isn’t always a bad thing

4 mins

Why Internal Quality Rating is the tool you should be using

How to engage your customer service team using gamification

4 mins

Making the most of a tech conference

4 min read

5 ways to instantly improve your customer support team performance

4 min read

Customer Service, Artificial Intelligence and Gamification walk into a bar

3 min read