What’s Popular

20+ crucial customer service employee engagement statistics

Why we don’t store your customers’ personal data

The science behind customer service motivation

How to build proactive customer service from scratch

How to manage customer dissatisfaction and what causes it

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Customer success vs customer experience — the real difference

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Customer operations: support your support for happy customers

7 mins

How to set up a quality assurance framework for your call center

6 mins

12 essential customer service metrics & KPIs + how to apply them

7 mins

How to give call center quality feedback that works [with examples]

8 mins

Customer service goals: how to achieve them in 2022 + SMART examples

Customer service quality assurance checklist [template]

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Why empathy unlocks great customer service

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How to improve call center agent performance through coaching

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What makes an effective performance management process in 2022 and beyond

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17 unique ways to improve quality assurance in a call center in 2022

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Everything you need to know about customer service coaching

7 mins

Kaizo guide to coaching teams for better performance outcomes

5 mins

VIDEO: Developing Agents’ Careers Amid the COVID-19 Pandemic with Sparkle Joy, Deel, Rocket, and HomeDeco

2 mins

VIDEO: Supporting Agents in a Remote/Hybrid Work Environment with Ticketswap, Reply.io, Illuminate Education, and Tiqets

3 mins

How to improve employee retention in your customer support [Infographic]

4 mins

VIDEO: Forecasting support team capacity amid the holiday season with Ekster, SendCloud, PastBook & VanMoof

4 mins

What is the purpose of quality assurance in a call center?

4 mins

How to pick the perfect call center quality assurance software

6 mins

Kaizo changed the customer support game: 2020 in Review

How to use bad customer service reviews to your advantage

7 mins

Get performance insights at a glance with Team Scorecard

5 mins

How to (actually) do customer support quality assurance in 2021

8 mins

Customer retention: 7 expert-backed strategies

7 mins

A 3-step guide to reducing your team’s customer contact rate

6 mins

Managing an omnichannel strategy in times of crisis with Pitzi & TOTVS

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Operational efficiency: The ultimate guide for E-commerce support managers

10 mins

VIDEO: Maintaining service levels/ fighting backlog in peak periods with Miro & Picnic

3 mins

How Kaizo can help keep your service levels high during peak times & fight backlog

6 mins

VIDEO: Scaling in-house & outsourced customer support with Monese and ex- Klarna

5 mins

Outsourcing vs In-house: How Kaizo can help you scale your customer support team

7 mins

Improving remote customer support with Aktie Now, Webmotors and Grupo ZAP

4 mins

Why customer support agents need to set their own goals

5 mins

Building a career in customer support with MOVO, Gamehouse & Keller Williams

5 mins

How Kaizo can help you develop a successful career in customer support

6 mins

7 Zendesk Marketplace apps to boost your customer service performance

5 mins

INDUSTRY SNAPSHOT: Miro’s customer support team are showing the tech industry how to scale

7 mins

VIDEO: Building a strong product feedback loop with Revolut & Swapfiets

5 mins

13 tips from customer support managers on how to manage your remote team

5 mins

How Credit Repair Cloud boosted their tickets solved by 30% with Kaizo

4 mins

12 things we do at Kaizo to boost engagement while working remotely

4 mins

Kaizo raises $3 million seed round

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Ticketless is now Kaizo!

3 mins

Customer Service: Outsourcing vs In house

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Ticketless Accepted into STATION F

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5 customer service email templates guaranteed to improve your CSAT

5 mins

10 customer service blogs you need to be reading

A 5-step guide to provide personalized customer support

We asked 5 customer support managers how they stay productive working in a startup

4 mins

Why a high first reply time isn’t always a bad thing

4 mins

Why Internal Quality Rating is the tool you should be using

Making the most of a tech conference

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5 ways to instantly improve your customer support team performance

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Customer Service, Artificial Intelligence and Gamification walk into a bar

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