Use case
Email, chat and voice usually get judged by different people using different criteria. Kaizo applies the same standard to all of them.
Trusted by global support teams
Most teams end up with a separate rubric per channel, reviewed by whoever owns that channel. The result is that quality scores are not comparable, and nobody can answer whether chat is genuinely worse than email or just judged more harshly.
Consistency
One scorecard across channels means the numbers compare, and a dip in one channel is a real signal rather than a scoring artefact.
Context
Sentiment, empathy, response time, CSAT and reopens sit next to the QA rating, whichever channel the conversation came through.
50%
less QA time
“Our tickets can be long and complex. AI has been a life-saver in our experience.”
SteelSeries
75%
faster resolution
“Kaizo is an essential part of finding the root causes of areas we need to improve, then improving on that.”
Foot Locker
FAQ
Whatever reaches your helpdesk. Kaizo integrates natively with Zendesk and Salesforce, and scores the conversations they hold.
Yes. Shared criteria keep the comparison honest, and channel-specific criteria can sit alongside them where the medium genuinely differs.
We will score a sample from each channel against one standard so you can see which differences are real.
Trusted by global support teams
