kaizo/quality assurance
Kaizo scores 100% of your conversations against your own quality criteria, whether a person or an AI agent answered. Keep it fully automated, or add human review exactly where it matters.
Live in days · Your data stays yours
Trusted by global support teams
AutoPilot
As soon as a case resolves, AutoPilot leaves detailed comments and scores against your rubric. Your QA team shifts from grading tickets to analysing patterns, and 100% coverage reveals trends that a 3% sample never could.
Your criteria
Customise the rubric, connect your knowledge base so the AI understands your product, and test the instructions against historical ratings to verify accuracy before going live. When standards evolve, adjust the description and every future evaluation updates instantly.
Auto QA
Automate the mechanical parts, grammar, spelling, procedural compliance, while your reviewers focus on nuance. Auto QA pre-fills criteria and drafts feedback comments for them to edit and approve before anything is sent.
From reactive to proactive
Full coverage means a problem surfaces as a pattern rather than as an escalation. Target the most impactful conversations, spot the outliers, and fix the process instead of the ticket.
50%
less QA time
“Our tickets can be long and complex. AI has been a life-saver in our experience.”
SteelSeries
75%
faster resolution
“Kaizo is an essential part of finding the root causes of areas we need to improve, then improving on that.”
Foot Locker
FAQ
Yes. AutoPilot runs fully automated, and Auto QA works the other way round. It pre-fills the criteria and drafts the feedback, then a reviewer edits and approves before anything reaches an agent. You can run both on different queues.
We help you build the rubric and you connect your knowledge base so the AI has your product context. Before it goes live you test it against historical ratings, so you can see where it agrees with your team and where it does not.
You edit the criteria description and it applies across every future evaluation immediately. There is no retraining exercise and no re-briefing the QA team.
It replaces the grading, not the team. Reviewers stop working through a queue and start analysing the patterns across 100% coverage, running calibration sessions, and coaching on what the data shows.
We will score a sample of your real conversations against your standards, so you can see what full coverage finds that sampling missed.
Trusted by global support teams
