Quality Assurance
AutoPilot evaluates every conversation against your rubric the moment it resolves, leaving scores and detailed comments without anyone working a review queue.
100% coverage from day one
How it works
There is no review cycle to start and no queue to work through. A conversation resolves, AutoPilot scores it against your criteria, and the comment explaining the score is attached to the ticket.
Your criteria
Customise the rubric, connect your knowledge base for product context, then test the AI against your historical ratings so you can see where it agrees with your reviewers before it scores anything live.
At volume
AutoPilot does not slow down as volume rises, so coverage holds through peak season and through growth.
FAQ
You measure that yourself before going live, by running it against ratings your team has already given. If it disagrees with your reviewers, you tune the criteria descriptions until it does not.
Edit the criteria description. It applies to every future evaluation immediately, with no retraining exercise and no re-briefing your QA team.
Yes. Scope which queues, channels or teams AutoPilot scores.
We will score a sample of your real conversations against your rubric so you can compare it to what your reviewers found.
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