Industry
In financial services, how a conversation is handled is a compliance question. Kaizo scores every one against your criteria, with the evidence attached.
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A 3% review is a reasonable quality practice and a poor compliance position. The conversations carrying the most regulatory risk are rare by definition, which makes them exactly the ones random sampling misses.
Coverage
Regulatory criteria sit on the same scorecard as quality criteria and are applied to 100% of conversations, consistently.
Proof
Trading 212 reached 93% CSAT through a period when its team grew over 200%. Capital.com raised CSAT 17.43% while going from 7 agents to 57.
Read the stories
50%
less QA time
“Our tickets can be long and complex. AI has been a life-saver in our experience.”
SteelSeries
75%
faster resolution
“Kaizo is an essential part of finding the root causes of areas we need to improve, then improving on that.”
Foot Locker
FAQ
Enterprise plans include custom data retention and storage location. Full security detail is in the Trust Center.
Every score links to the conversation that produced it, so the audit trail is the work itself rather than a report compiled afterwards.
Bring your regulatory criteria and we will score a sample of real conversations against them.
Trusted by global support teams
