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Improve your QA with insights from our Customer Service Quality Assurance Handbook 🔍 Download here

Game-changing service quality with NRR challenge

Fairly evaluate, motivate & advance your team’s service quality from the bottom up  

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2 min out-of-the-box install & full integration into

50+ ratings on
 marketplace

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Give your agents the gift of fair evaluation

  • Nurture agents' self-development by allowing them to challenge negative customer reviews that are out of their control

Evaluate your team's review challenges

  • Review & confirm or deny challenges in seconds to ensure agents receive the CSAT/Negative Response Rate (NRR) they deserve

Pinpoint improvement areas

  • Build a more accurate depiction of your agents' service quality & easily pinpoint areas to improve on

Turn your agents into performance heroes!

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I used to get a lot of complaints from agents about how they felt unfairly evaluated by non-performance related negative responses. With the challenge feature the ball is in their court. Agents are noticeably more motivated to improve their responses and achieve their weekly goals

Sophia Spagnuolo
Support Operations Supervisor at

Ready to take your customer support to the next level??

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