Kaizo’s AI evaluates 100% of your tickets against your quality criteria.
Keep it fully automated or add human review where it matters.
Our AI consistently, objectively, and efficiently evaluates all customer interactions.
As soon as a case is resolved, AutoPilot leaves detailed comments and scores. Your QA team shifts from grading tickets to analyzing patterns from Kaizo’s Insights, with 100% coverage revealing trends that 3% sampling never could.
We help you customize the rubric, you can connect your Knowledge Base to provide descriptions for the criteria, and test the AI instructions against historical ratings to verify accuracy before going live with 100% coverage.
There’s no need to retrain your entire QA team whenever standards evolve, simply adjust the descriptions for an instant update across all evaluations.
Eliminate rating inconsistencies and skipped conversations. AutoPilot has no unconcious bias and interprets your rubric exactly the same every time.
Whether you’re evaluating 1,000 tickets or 100,000, Kaizo helps you scale quality assurance without losing the hands-on value of digging into specific cases when you need to. Manual reviews are simply sped up in Kaizo with AutoQA as your assistant.
Automate the grunt work – grammar checks, spelling, procedural compliance – while you focus on nuanced evaluation. Auto QA pre-fills criteria and generates feedback comments for you to review, edit with your insights, and approve before sending to agents. You stay in control, but save time on the mechanical parts of ticket scoring.
Use Assignments to give manual reviewers an equal, consistent distribution of tasks, targeting the most impactful conversations. Run calibration sessions to align your QA team on edge cases and evolving standards.
Conversations analyzed to catch frustration early
Start seeing the complete picture of your customer service: patterns, outliers, and opportunities that partial coverage always missed.
