Three parts of one loop. Kaizo scores every conversation against your standards, human or AI, tells you what the scores mean, and turns that into coaching your managers can send the same day.
SOC 2 Type II · Zendesk and Salesforce
Trusted by global support teams
AutoPilot evaluates every resolved conversation against your rubric and leaves comments and scores.
ExploreInsights turns those scores into root causes. The broken process, the product friction, the skill gap.
ExploreCoaching drafts evidence-linked feedback for each agent, so managers act on what the data found.
Explorekaizo/quality assurance
AutoPilot evaluates all of your tickets against your own rubric the moment they resolve. Your reviewers move from grading a queue to analysing what full coverage reveals.
kaizo/insights
Churn signals, escalations and compliance risk show up in your tickets long before they show up in your metrics. Kaizo reads every one and names the cause.
kaizo/coaching
Kaizo drafts evidence-linked feedback from every rating an agent has received. Managers approve and personalise instead of hunting for examples.
50%
less QA time
“Our tickets can be long and complex. AI has been a life-saver in our experience.”
SteelSeries
75%
faster resolution
“Kaizo is an essential part of finding the root causes of areas we need to improve, then improving on that.”
Foot Locker
FAQ
They come together. Scoring without analysis is just a number, and analysis without coaching does not change anything. The loop is the point. Which parts you switch on first is up to you.
Zendesk and Salesforce today. Both integrations are built and maintained by us rather than by a third party.
Days. Once the rubric is set and the helpdesk is connected, AutoPilot begins scoring immediately and the first trends appear as soon as there is enough volume behind them.
We use it. Testing the AI against your historical ratings is how you verify it matches your standards before it goes live.
Security & compliance
Audit reports, certificates and policies in one place.
Trust Center ›
G24.9/5 on G2
SOC 2 Type IIAudited
ISO 27001Certified
GDPRCompliantWe will show you conversations scored, what the scores mean, and the coaching that follows.
Trusted by global support teams
