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Get top-tier AI with Kaizo — now featuring models like Claude 3.5 Sonnet and GPT4o. Try them and pick your favorite!

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Meet Samurai, your AI-powered support warrior!

Samurai is all things AI.

It cuts manual labor, eliminates manager headaches, and makes customer support a breeze.

Samurai equips support leaders with a suite of powerful AI-driven features that seamlessly blend with existing workflows. It helps you monitor, evaluate, coach, and motivate customer support teams in a matter of seconds!

70,000+ users worldwide. Join now.

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best level ai alternative

Automated Quality Assurance

-> Auto QA: rate up to 100% of tickets in real time
-> Effortlessly tailor our AI to your quality standards
-> Give agents automated performance feedback
-> Seamlessly integrate AI into existing procedures and workflows

 

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Automated ticket analysis

-> Sort tickets by Sentiment & Empathy
-> AI-filter tickets based on any criteria
-> Skip call listening with accurate call transcripts
-> Skim GPT summaries of calls & conversations

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AI-driven Workforce Engagement

-> Leverage AI-generated goals to drive motivation
-> Analyze performance to pinpoint knowledge gaps
-> Use Sentiment-based Missions for focused growth
-> Track goal progress and celebrate successes
-> Use in-app rewards to recognize top achievers

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“Kaizo is an essential part in getting that awareness and finding root causes for areas that we can improve, and then trying to improve on that. ”
Dirk SoetekouwDirector of Customer Care EMEA at Foot Locker
Dirk Soetekouw
"The plan of action is something we missed before Kaizo. We now have the agendas and those performance insights. We can really delve into the data and put something in place to say: this is where we’re going to go, this is where you need help."
Noreen McDaidCustomer Service Manager at END.
Noreen McDaid
"We’ve scaled our QA process from rating 3-5 tickets each week per agent to reviewing more than 5,000 conversations every month"
Melanie LangeHead of Customer Communications Operations Excellence at Marley Spoon
Melanie Lange
"The advantage of working with Kaizo is that we now have a clear view on our global achievements and quality results"
Michelle SchmidtCustomer Service Quality Assurance & Training Officer at GAMING1
Michelle Schmidt
"I can’t imagine my life without Kaizo. it’s a must-have for a Customer Service Team Lead"
Alexei FilipovichCustomer Support Team Lead at Capital.com
Alexei Filipovich

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