How can I scale my customer support operations whilst maintaining my team’s productivity, performance level, service quality… oh, and keep it all within budget? For
On Wednesday 10th June, we held our third virtual meetup- and first in the Portuguese language- on behalf of our online customer support community Global
Whilst the primary aim for any support team is to accomplish their company goals as a team, this is only possible if customer support representatives
The industry of customer support has changed dramatically over the last 20 years. The stigma around it as an interim job that is merely a
Boosting your team’s overall customer service performance is arguably the most important objective for any successful customer support manager. Whether it be decreasing your team’s
The shifts of consumer behavior in the current social climate are having diverse effects on a wide range of industries worldwide and customer support teams
Like any business operation, the success of working remotely as a team consists of a three-stage lifecycle. Enablement: Providing the tools and resources to allow
Meet Credit Repair Cloud Credit Repair Cloud is the world’s first cloud-based credit repair software and CRM. With an innovative method that automates the process
A far too familiar screen for most of us. The online meeting room has become a symbol of our current social climate and the effect
Led by Gradient Ventures (Google’s AI fund) & Partech; Christoph Auer-Welsbach, former Partner at IBM Ventures, Joins as Co-Founder Amsterdam, the Netherlands– March 26, 2020 –
We’re excited to announce that as of March 23, 2020, we have a new name and brand identity: Why did we change our name?
It’s the David & Goliath battle of the customer service world: in house vs outsourcing. Whether you’re working in a service-oriented startup or a product-based
Not using either? We’ll let you know as soon as we can support your help desk solution.
