How can I scale my customer support operations whilst maintaining my team’s productivity, performance level, service quality… oh, and keep it all within budget? For
On Wednesday 10th June, we held our third virtual meetup- and first in the Portuguese language- on behalf of our online customer support community Global
Whilst the primary aim for any support team is to accomplish their company goals as a team, this is only possible if customer support representatives
Boosting your team’s overall customer service performance is arguably the most important objective for any successful customer support manager. Whether it be decreasing your team’s
It’s the David & Goliath battle of the customer service world: in house vs outsourcing. Whether you’re working in a service-oriented startup or a product-based
We’ve all been there. You subscribe to a product/service that you’re super excited about and then you receive a robotic, automated customer service email with
Phone, e-mail, live chat, social media, video assistance, FAQ, self-service… the list goes on. The channels through which customer support agents can communicate with customers
It’s no secret that working in a startup can often be chaotic. Juggling roles, ideas and deadlines can make it hard to gain clarity and
If you’re like me and you struggle to remember your family’s birthdays, then I’m sure the endless list of metrics to measure service quality is
Put simply, quality assurance is a promise. A promise from your team to uphold an excellent standard of support that aligns with your company’s values. So how do you make sure you don’t break that promise?
Let’s introduce Peter: he manages a team of customer support agents by day and is planning a backpacking trip for his 28th birthday by night.
Not using either? We’ll let you know as soon as we can support your help desk solution.
