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Ticketless Accepted into STATION F
We are excited to announce that Ticketless has been accepted into the Zendesk for Startups incubation program. Together with two other young startups, Greenfly.ai and
We are excited to announce that Ticketless has been accepted into the Zendesk for Startups incubation program. Together with two other young startups, Greenfly.ai and
We’ve all been there. You subscribe to a product/service that you’re super excited about and then you receive a robotic, automated customer service email with
What is the secret to providing perfect customer service? I can safely say that there is no magic formula to answer such an objective question.
Phone, e-mail, live chat, social media, video assistance, FAQ, self-service… the list goes on. The channels through which customer support agents can communicate with customers
It’s no secret that working in a startup can often be chaotic. Juggling roles, ideas and deadlines can make it hard to gain clarity and
If you’re like me and you struggle to remember your family’s birthdays, then I’m sure the endless list of metrics to measure service quality is
Put simply, quality assurance is a promise. A promise from your team to uphold an excellent standard of support that aligns with your company’s values. So how do you make sure you don’t break that promise?
This year we had a booth at TNW — The Next Web technology festival that takes place every year in Amsterdam. Since 2006 it has
Let’s introduce Peter: he manages a team of customer support agents by day and is planning a backpacking trip for his 28th birthday by night.
No empathy, no bots “Science and technology revolutionize our lives, but memory, tradition and myth frame our response.”― Arthur Schlesinger One of the most standardized
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