| Virtual Meetups
QA Expert Voice: How to upgrade your QA game in 2024
Tuesday, December 19 — 4PM CET
AI is set to revolutionize QA in 2024.
Whether you’re looking to optimize workflows, improve accuracy, or delegate manual tasks to AI, this event is essential for those leading the charge in customer support excellence.
Key takeaways
-> How can you leverage AI to make QA processes more efficient?
-> What are the tried and tested strategies to smoothly introduce AI into workflows?
-> Real-world examples of organizations successfully leveraging AI in QA
-> What are the common concerns and pitfalls when it comes to introducing AI into QA?
Our Speakers
Global Director of Customer Support
Bolt
Rui Chaves is an all-round customer support expert with close to two decades of experience in customer support. He has worked with major industry players, including Bolt, Uber, Deel, Dashlane, and Facebook.
Starting his career in customer support in 2005, Rui’s journey is marked by hands-on experience, ranging from daily support tasks to roles in Quality Assurance and, ultimately, high-level support management. His diverse background reflects a practical understanding of the challenges at every level of customer support across various industries.
Having worked his way up from the ground floor to leadership positions, Rui brings a wealth of insights into the dynamics of customer support.
Customer Service QA & Training Manager
Capital.com
Erich Tscherner, the maestro of Customer Service QA & Training at Capital.com, is a seasoned expert with a lot of experience across various domains of the customer service landscape.
Kicking off his career as a sales agent for an electronic retailer, Erich quickly delved into the nuances of customer interactions. His path then led him to a year of dedicated customer service at a CFD Broker, after which he spent approximately three years in marketing (localization) for a CFD broker, wearing different hats, including that of a Team Lead and Project Manager.
Now, for almost 2.5 years, Erich’s been the brains behind Training and Development at Capital.com. His current focus is on a massive overhaul of the QA game plan. He’s on a mission to shift the Customer Service culture from being all about quantity to becoming quality-focused. Erich isn’t just a QA wizard; he’s actively reshaping how Customer Service operates at Capital.com.
