You can now access Kaizo’s AI powerhouse for support management on Salesforce AppExchange!
One of the most popular support management platforms on the market, Kaizo, brings generative AI, real-time analytics, and gamification together to help managers lead their teams towards performance excellence. It helps you automatically rate tickets (Auto QA), pull all performance data together, use it to provide actionable feedback to your agents, and create a roadmap towards increased customer satisfaction.
Here are some of the recent highlights to keep an eye on:
- Auto QA — have 100% of your tickets rated based on the quality standards and criteria you establish
- Sentiment & Empathy Analysis — driven by NLP, customer and agent sentiment indicators will point at the biggest issues and critical tickets for review
- Conversation Summary — No time to read and analyze tickets? No problem! Kaizo’s AI summary will tell you what the ticket is about in just a few sentences
- Call transcriptions — No more time wasted on call listening! With Kaizo’s transcriptions, you can skip to the part of the call you need or read a short recap of the call to see if it’s worth looking into.
This Salesforce integration enables Salesforce Service Cloud users to leverage automation for efficient support team management, no matter how big their teams get. Most importantly, Kaizo will free up a lot of time in managers’ agenda by eliminating and optimizing manual repetitive tasks so they can focus on coaching and guiding their agents instead, providing support where the human factor is indeed a necessity.
“Through our strategic integration with Salesforce, Kaizo is forging a pathway to a new era of customer support excellence. We are using AI to empower large support teams and enable them to elevate performance and deliver outstanding customer service on a whole new level,” said Dominik Blattner, Kaizo’s Founder and CEO.
“Generative AI is poised to revolutionize customer support, and our partnership with Salesforce is a crucial step in that direction. Numerous obstacles hinder companies from delivering exceptional support, and our solution acts as a seamless pathway to overcome these challenges,” said Alika Rebel, CTO at Kaizo.
Salesforce, a world-renowned leader in CRM, enables companies across various sizes and industries to embark on digital transformation journeys, allowing them to establish a comprehensive 360° view of their customers. For additional details about Salesforce, please visit www.salesforce.com.
Kaizo is where customer support management gets redefined through generative AI!
Founded in Amsterdam in 2018, Kaizo is a trusted AI powerhouse, leading the way in guiding support teams towards excellent service quality.
On top of that, Kaizo’s platform gamifies the support process, introducing friendly competition among agents and encouraging a positive work culture. Achievements are celebrated, progress is acknowledged, and an atmosphere of collaboration is cultivated where all can thrive.
Integrating seamlessly with leading platforms like Zendesk and Salesforce, Kaizo provides a unified ecosystem for support leaders to manage teams efficiently. With streamlined workflows and intelligent automation, they can shift focus to building a loyal workforce, knowing that mundane tasks are taken care of.
For further information please explore the following links or reach out at firstname.lastname@example.org: