VIDEO: Supporting Agents in a Remote/Hybrid Work Environment with Ticketswap, Reply.io, Illuminate Education, and Tiqets

As a part of our Customer Service Week initiatives in 2021, we decided to discuss the topic that has been driving customer support since the very start of the pandemic (and way before it): “Supporting Agents in a Remote/Hybrid Work Environment”. As an industry, customer service tends to be heavily reliant on the very concept … Continue reading VIDEO: Supporting Agents in a Remote/Hybrid Work Environment with Ticketswap, Reply.io, Illuminate Education, and Tiqets

“Kaizo is an essential part in getting that awareness and finding root causes for areas that we can improve, and then trying to improve on that. ”

"The plan of action is something we missed before Kaizo. We now have the agendas and those performance insights. We can really delve into the data and put something in place to say: this is where we’re going to go, this is where you need help."

"We’ve scaled our QA process from rating 3-5 tickets each week per agent to reviewing more than 5,000 conversations every month"

"The advantage of working with Kaizo is that we now have a clear view on our global achievements and quality results"

"I can’t imagine my life without Kaizo. it’s a must-have for a Customer Service Team Lead"

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