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Insights & Analytics

The numbers, without the spreadsheet.

Coverage, quality trends and coaching impact report natively. No BI project, no monthly assembly job.

Native reporting

Ready to present, not ready to build.

Kaizo consolidates QA, sentiment, coaching and performance into one interactive view, so the answer is there when the question is asked.

  • One source of truth across the programme
  • Filter by team, queue, agent or period
  • Custom dashboards on Enterprise

Comparison

See which teams are outliers, and why.

Compare across teams to identify who is struggling, who is going above and beyond, and whether the difference is the people or the process they are working in.

FAQ

Frequently asked questions

Can we export to our BI tool?

Yes, with automated exports on Intelligence and Enterprise plans.

Can we build our own views?

Custom dashboards and data filtering are included on Enterprise.

Security & compliance

SOC 2 Type II, ISO 27001 and GDPR

Audit reports, certificates and policies in one place.

Trust Center ›

See your own numbers

We will show you in a live demo the dashboards Kaizo produces from scored conversations.

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