Customer Support Virtual Meetup

Self-service and proactive support

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Self-service and proactive support

In this meetup, we chat with the leaders of Customer Support/Engagement from the two of the world’s leading CRM companies Intercom and Pipedrive. Phil and Mara share their actionable insights on how to develop effective proactive support & self-service strategies to ensure your team provides the ultimate customer experience. During the panel discussion, we cover topics such as:

  • Best practices for dynamic self-service
  • Strategies for preventative proactive support
  • Cross-functional communication
  • How to use customer feedback to create successful proactive campaigns
  • How to maintain a healthy balance of reactive and proactive support
  • The importance of technical writing and FAQ centers
  • The role of AI and automation in a proactive support strategy 


To watch the full virtual meetup simply register above!