The ‘DO NOT’ checklist for building QA scorecards
Measuring the quality of customer service is vital for any business. A well-designed QA scorecard helps you identify areas for improvement, guide future training, and focus on individual performance.
In this guide, we’ll take a closer look at common mistakes to avoid and show you how to improve your scorecard. By sidestepping these pitfalls, you’ll end up with a system that accurately reflects the quality of your customer service and sets you up for success.