Real-time reports

Save time on manual report building with real-time dashboards & KPI management

2 min out-of-the-box install & full integration into

90+ ratings on
marketplace

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Manage team performance from a single screen

Comparisons of your agents' results across teams
Totals & averages to predict progress and real-time metrics in your timezone
Downloadable reports with a single click

Track individual agent performance

50+ real-time metrics
Multiple contact channels
Report export function

Plan team capacity wisely

Heatmap to track agents’ Zendesk working hours
Highlight patterns of productivity

Understand the data behind each metric

Incident drill-ins filtered by time and teams
Notes to provide immediate feedback
Ticket results organised by value to easily spot issues that need attention

With Kaizo we increased our output by 30% in just a few months, and have cut our First Reply Time by 50%.

Daliela Healy

Operations Manager at

Kaizo saves us a lot of time on reporting. It’s at least half a day, if not a full day of work per person per week, to be able to go in and just see it there.

Noreen McDaid

Customer Service Manager at

When we have a heavy backlog, it’s super important to be able to quickly overview how our team is performing. With Team Scorecard we can track our comments per hour in real-time and use this for data-driven forecasting

Petra Hageman

Former Head of Customer Service at

Real-time reports

Save time on manual report building with real-time dashboards & KPI management

Manage team performance from a single screen

Track individual agent performance

Plan team capacity wisely

Understand the data behind each metric

Start coaching your customer support team

Book a demo of Kaizo's platform