The Kaizo 2021Support Hero Award Goes to Hope Zubova!

Here are our category winners

Luca Poliandro

Consumer Engagement Specialist at

My favorite thing about working in customer service is being able to interact with so many kinds of people. It’s wild that I could be speaking with someone from another country with whom I’ll probably never meet.

Mikhail Polygalov

Technical Support Engineer at

When I think of one word that defines a good customer service agent, in your opinion, it's "humane-ness".

Jess Waechter

Customer Experience Coordinator at

My favorite thing about working in customer service is establishing connections with customers. I have so enjoyed the wide variety of creative projects, the geographical reach of our customer base, and multitude of sentiments enveloped in each order processed.

Hope Zubova

Former Head of Customer Service at

When communicating with customers, all the useful information becomes much clearer when you add empathy and care to your message. Building strong connections with your teammates is key to your success and the success of the whole team.

Dajana Novak

Customer Experience Specialist at

One lesson about customer service that I've learned during my career is that customers are not always right but I am here for them, not the other way around. I've learned not to take things personally because a lot of the time, people just want to be heard and acknowledged.

Lyndall McGowan

Support Analyst at

The one thing that defines a good customer service agent is empathy.

Philadelphia Sanzina

Help Desk Coordinator at

My favorite thing about working in customer service is that I get to interact and engage with different individuals from different backgrounds, to guide and support them with the issue they are faced with and being able to come to a workable solution for their problems.

Companies represented

Our Selection Process

We received over 150+ nominations via an anonymous survey across 8 categories selected by leaders from the Customer Support industry.

The Kaizo team selected the top three nominees per category as finalists based on the recommendations of their colleagues.

All 8 winners are recognized by Kaizo with one as the 2021 Kaizo Support Hero of the Year. This person was selected by consensus among the Kaizo team and customer support leaders.

Learn more

Recap of Customer Service Week

Learn from the best in Customer Support from companies like Deel, Tiqets HomeDeco, and grab the latest insights on what makes agents happy and high performing.

The Kaizo 2021Support Hero Award Goes to Hope Zubova!

Here are our category winners

Companies represented

Our Selection Process

Recap of Customer Service Week

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