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Leverage those coachable moments

Turn metrics into actionable advice that puts your team on a mission towards better performance outcomes. Full integration into Zendesk.

coachable moments

2 min out-of-the-box install & full integration into

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Take advantage of coachable opportunities

  • Reduce time to root-case performance challenges by identifying coachable opportunities
  • Team Leads can now turn metrics into actionable advice that drive future 1:1 agendas

Keep your team engaged and focused

  • Build a positive reinforcement feedback loop to keep agents motivated and engaged 
  • Ensure agents feel supported and appreciated, further driving successful outcomes

When we have a heavy backlog, it’s super important to be able to quickly overview how our team is performing. With Kaizo, we can track our comments per hour in real-time and use this for data-driven forecasting

Petra Hageman
Former Head of Customer Service at

The plan of action is something we missed before Kaizo. We now have the agendas and those performance insights. We can really delve into the data and put something in place to say: this is where we’re going to go, this is where you need help.

Noreen McDaid
Customer Service Manager at

With Kaizo we increased our output by 30% in just a few months, and have cut our First Reply Time by 50%.

Daliela Healy
Operations Manager at

Start coaching your customer support team