Catching up with the latest news in the CX space via good customer service podcasts is hands-down the best approach when you’re on the go or simply want to go for a walk.
We’ve already listened to almost every customer service podcast out there and, to save you the hassle of sifting through them, we curated a list of the finest ones, all geared towards keeping you well-informed and motivated to reach your customer service goals.
How we chose these customer service podcasts:
The 14 podcasts below are specifically created for customer service and call center professionals. For our list, we took into account the freshness of the ideas as well as the experience of the hosts and guests. We also predominantly included active podcasts to make sure you can use them to keep up with news while taking advantage of some past episode gems.
#1 Support Heroes by Kaizo
Support Heroes by Kaizo is a podcast dedicated to exploring the world of customer support and highlighting the unsung heroes who work tirelessly to ensure customer satisfaction. This podcast delves into the challenges, triumphs, and innovative strategies used by customer support professionals.
❤️ Why you’ll love this podcast:
This customer service podcast gives you a behind-the-scenes look at the world of customer support. Each episode features one guest who walks you through the way they handle customer service within their own companies or their best tips for a specific support challenge. Guests are also some of the most varied ones you’ll find with different industries as well as experience levels to match your own.
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#2 Experience Action
Jeannie Walters, an acclaimed expert in customer experience, uses her two-decade-long experience to tackle pressing questions from leaders feeling overwhelmed. From unraveling the intricacies of company culture to enhancing employee experience or elevating customer service, Jeannie helps support leaders simplify their journey towards enriching the customer experience.
❤️ Why you’ll love this podcast:
These episodes are short bites of Jeannie’s own experience in the field. This makes it super easy to listen to when you’ve got 10-15 minutes to spare. You’ll also get the essential intricacies and tips behind a topic without spending one hour and still having to summarize it all.
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#3 Customer Support Leaders
Charlotte Ward’s Customer Support Leaders podcast is built for customer service professionals in leadership positions looking to improve the way they handle support as well as agent and team management. The format features one customer service leader per episode and tackles some unique topics you won’t find with other podcasts, such as dealing with experienced agents who are hesitant to jump into leadership roles or handling hypergrowth.
❤️ Why you’ll love this podcast:
Charlotte alone is a good reason to tune into this podcast. She has a one-of-a-kind skill of always getting new insights from each guest and she makes it her goal to highlight the core differences between her guests.
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#4 The CX Leader
This customer service podcast tackles customer experience from a business perspective. While you won’t find many topics revolving around managing teams or expectations, you’ll find an endless list of episodes on how to manage your audience, improve survey response rates, and make the most out of the customer data you have.
❤️ Why you’ll love this podcast:
We love the emphasis on practical insights. Steve Walker employs a blend of storytelling, real-life anecdotes, and compelling discussions to deliver actionable advice and strategies that current or aspiring CX leaders can implement.
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#5 Doing Customer Experience (CX) Right
Stacy Sherman, as the host, brings her expertise and passion for CX to the forefront, creating an atmosphere that is both educational and entertaining. Whether you are a business owner, a CX professional, or simply interested in the evolving landscape of customer interactions, this podcast offers a wealth of knowledge to help you navigate and excel in the realm of customer experience.
❤️ Why you’ll love this podcast:
Listeners can expect engaging discussions that cover a spectrum of topics related to customer experience, ranging from industry trends and best practices to real-world case studies. The podcast often features thought-provoking interviews with experts, providing insights and perspectives that can inspire and inform businesses striving to enhance their customer interactions.
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#6 Inspiring Women in CX
Empathy, community, and inclusive research. These are just a couple of the latest CX topics you can touch upon with one-hour-long episodes in Clare Muscutt’s podcast. The series aims to debate the stark realities of everyday CX life and doesn’t shy away from topics such as bad tech, privilege, or intersectionality.
❤️ Why you’ll love this podcast:
As an alternative, each of the episodes comes with a live recording of Clare’s talk with her guests. This makes for a more personal conversation for those of you who like to feel like they’re part of the chat.
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#7 The Ticket: Discover the future of customer service
The Ticket typically covers a wide range of topics related to customer service, product management, design, and business growth. Going beyond the behind-the-scenes Intercom insights, it often also features insightful interviews with industry experts, thought leaders, and professionals.
❤️ Why you’ll love this podcast:
Some challenges are timeless. That’s why Intercom regularly features a Rewind episode which pulls their top picks from past episodes to highlight past issues or topics that are still relevant in today’s CX world. This lets you pair current trends with enduring challenges and tips you’ll still find helpful.
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#8 The CX Tipping Point
The launch of The CX Tipping Point podcast aims to raise awareness about enhancing government service delivery through the business discipline of customer experience. This podcast explores the application of commercial industry best practices within the unique constraints of government operations. It’s currently the only podcast dedicated to improving the interaction, engagement, and transaction that citizens, businesses, and governments have with one another.
❤️ Why you’ll love this podcast:
You’ve got to love a podcast that focuses on a specific niche or topic. With its strong government service delivery topics, you’re bound to quickly learn how to improve support initiatives for specific citizen categories and new programs — even tapping into how companies or leaders approach CX in the space.
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#9 Customer Service Revolution
Want to switch up the way you run customer service? This podcast might just be the right one for you. With its promise to deliver revolutionary ideas, you’re likely going to end each episode with a fundamental thought that will leave you always searching for innovative ways to handle support.
❤️ Why you’ll love this podcast:
It just feels like a story! Every episode starts with a common scenario to help you understand why the topic is important and where YOU come in. Pair this with interactive interviews with carefully picked leaders and you’ve got an entertaining conversation that resembles a talk show.
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#10 Customer Service Academy
This is the option for you if you’re looking for a podcast to cover it all. As soon as something new is out, you’ll find an episode to give you the rundown. This includes topics related to the latest tech advancements, seasonality, popular support challenges during specific quarters, and more.
❤️ Why you’ll love this podcast:
This is one of the few customer support podcasts that has a fair balance between topics that focus on the customer and those that target the agent experience. This means you’ll never get bored with the topics and you can safely rely on this podcast as one of your go-tos. Not only will you be covered on the latest news in the industry, but you’ll also get to hear from experts in the field through regular one-on-one interviews.
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#11 Experience This!
The Experience This! show is a podcast that focuses on customer experience and how businesses can create memorable and positive interactions with their customers. Hosted by Joey Coleman and Dan Gingiss, the podcast explores real-world examples of exceptional customer service, delves into customer feedback, and discusses various aspects of the customer journey.
❤️ Why you’ll love this podcast:
Well, for starters, having two hosts makes it quite a unique feat. The hosts often share their insights and observations, providing practical takeaways for businesses to improve their customer interactions. Short on time? We recommend checking out the description for each episode for their typical “Bite-Sized Delight” to give you all the takeaways in one look.
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#12 Repeat Customer
Repeat Customer is a podcast by Zendesk that delves into various aspects of customer experience and customer service. The podcast serves as a platform to explore insights, best practices, and real-world examples related to customer service and building lasting customer relationships.
❤️ Why you’ll love this podcast:
This podcast focuses strictly on small businesses. This means you’re likely going to find a business like yours talking about their own challenges and how they solved them. Hence, Repeat Customer is one of the most relatable ones on our list.
Note: You can also check out their latest Conversations with Zendesk podcast with even more interviews, this time at a large-organization level.
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#13 Enhance.training
While not built just for customer service leaders, this podcast will help you cover all aspects of your own training as a team manager. From giving better performance reviews to improving team morale and performance, these short episodes are everything you need to set yourself and your agents up for success.
❤️ Why you’ll love this podcast:
Brevity is the way to go. The episodes are short enough to help you grasp new knowledge just in time to put them into practice. Plus, you get a quick summary of the challenge and tips under every episode’s description.
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#14 The Modern Customer Podcast
If Zendesk’s podcast focused on smaller businesses, this one is for all of you handling customer service at an enterprise level. Blake Morgan interviews industry leaders, experts, and innovators to discuss topics such as customer service strategies, emerging technologies, and trends shaping the customer experience landscape. The podcast aims to provide insights and actionable advice for larger businesses seeking to adapt and thrive in the rapidly changing world of customer service.
❤️ Why you’ll love this podcast:
Regardless of the size of your company, this podcast gives you a platform to learn from the most successful companies out there. We also chose this series thanks to its practical and clear information that lets you draw inspiration for your own customer service success story.
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Want more resources?
Podcasts won’t be enough to keep you on top of everything. They’re always a good choice if you want to make the most out of a commute or short walk, but you’ll also want a quicker way to brush up on news and tips.
Tune into our customer support blog every month to read more on:
- The latest trends in support QA and agent performance management
- Leadership development tactics and interviews
- What’s shaping the current customer service tech landscape
- So much more!
