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Customer Support Meetup

Keeping service levels high during peak time & fighting backlog

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Speakers

Linda Rietveld
Customer Sucess Manager
Oleg Krasnov
Head of Support

Hosted by

Christoph Auer-Welsbach
Co-CEO & Co-founder

Resources

Pointer Icon Scaling Success: How 10 of Europe's fastest-growing startups overcame the challenges of scaling and took their customer support to another level
Pointer Icon A 3-step guide to reduce your team’s customer contact rate
Pointer Icon How Kaizo can help you scale your Customer Support team

Keeping service levels high during peak time & fighting backlog

This time, the global customer support heads of the two fast-growing tech startups PICNIC & MIRO share their insights on successfully fighting tickets backlog & keeping service levels high during peak time.

Become part of this interactive session and engage with your peers in customer support!

Agenda:

  • Introduction to the virtual meetup (5 min) – Kaizo
  • Panel Session with both speakers (30 min)
  • Q&A ( 10 min)

The virtual meetup is free but the registration is necessary.

This virtual meetup is a part of event series run by global Customer Support Heroes community. Our main goal is to offer customer support professionals an opportunity to discuss key topics related to the customer experience industry, exchange experiences and best practices and to showcase what makes Customer Support Heroes.

 

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