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Customer Service Quality Assurance Checklist

Customer service quality assurance (QA) has shifted from a nice-to-have to a crucial department within most modern service teams. The hardest part of QA is the first step — setting up your QA checklist.

If you are setting up your customer service team’s QA program, you’re probably asking yourself a number of questions. How do I define quality for my team? How do we measure it? Download this free e-Book to find the answers of these questions.

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QA checklist