Scaling Success:

How 10 of Europe's fastest-growing startups overcame the challenges of scaling and took their customer support to another level
Scaling Success shares what we’ve learned sitting down with the leaders of 10 of Europe’s fastest scaling customer support teams. Everything from company culture to performance metrics, these CS experts reveal how to overcome the challenges of expanding your team and turn them into opportunities.

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Interviews with customer support professionals from leading European startups, including:

What’s inside

This isn’t a self glorified step-by-step guide on how to scale your customer support. These are real case studies, from real leaders with real success. We understand that not every company operates in the same way, and no one company has the formula for success. That's why we delve into 10 completely different experiences with different methods of triumph.

Over 10 chapters we cover issues such as maintaining your quality of service during growth, knowing when to scale your operations, the power of AI automation and staff engagement and productivity.